Customer Success Insight Manager

NielsenIQ; Oxford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consumer intelligence company seeks an experienced professional in Oxford to drive strategic insights and lead teams. Responsibilities include influencing customer strategies, managing stakeholder relationships, and overseeing insightful projects. Ideal candidates have a minimum of 4 years in analytics, strong communication skills, and a thorough understanding of retail trends. The role offers a hybrid work environment and various employee benefits.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program

Qualifications

• 4+ years experience within Insight/Analytics function.
• 2 years experience in team management.
• Strong written and verbal communication skills.
• Expert in leading insight projects with multiple datasets.
• Evidence of creating positive customer relationships.
• Strong knowledge of FMCG industry and trends.

Responsibilities

• Influence customer’s strategic focus through compelling insights.
• Inspire and develop team to deliver fantastic customer service.
• Plan and execute engagement with senior customer stakeholders.
• Manage projects from conception to delivery.
• Develop strong internal relationships to meet customer needs.
• Identify opportunities for additional NIQ products and services.

Skills

Insight generation

Team leadership

Stakeholder management

Project management

Cross-functional collaboration

Revenue opportunity generation

Job description

About this role

This is a hybrid role, typically 1 day per week in the Oxford office.

Responsibilities

• Thought Leadership, insight generation and story-telling: Influence customer’s strategic focus and action through the delivery of compelling insights.
• Team leadership and development: Inspire, lead and develop team to deliver fantastic customer service, elevate insights and drive innovative approaches to customer briefs to challenge customer’s thinking and deliver actionable insight.
• Stakeholder management and relationship building: Working with NIQ stakeholders, plan and execute an engagement plan to build strong relationships with senior customer stakeholders.
• Project management: Oversee projects from conception to delivery, ensuring timelines and objectives are met. Manage project resources effectively, ensuring the team is adequately staffed and equipped to meet project demands. Forward plan team resourcing in conjunction with the Customer Success Grocery Business Unit Director
• Cross-functional collaboration: Develop strong internal relationships, manage internal stakeholders and projects to ensure the customers requirements are translated into delivering the very best NielsenIQ can offer.
• Revenue opportunity generation: You will identify opportunities for additional NIQ products and services to meet customers needs.

Qualifications and Skills

• 4+ years experience within Insight/Analytics function delivering insight to business issues that tell a story that drives action.
• 2 years experience in team management
• Strong written and verbal communication skills with experience presenting to senior audiences.
• Expert in leading and collaborating on insight projects using multiple datasets including EPOS and Consumer panel.
• Evidence of creating positive customer/internal relationships in complex situations.
• Strong knowledge of FMCG industry, retail and consumer trends.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit NIQ’s Diversity and Inclusion page.