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Customer Experience Manager
Job summary
A prestigious luxury brand in London seeks a Client & Team Experience Manager to elevate the client journey. This role involves leading support teams, managing client flow, and ensuring service excellence. The ideal candidate will have 3 years of management experience in luxury or hospitality, possess strong leadership and communication skills, and have a proactive approach to creating memorable experiences for both clients and teams. Competitive salary and bonus structure included.
Qualifications
- Minimum 3 years’ management experience in a luxury, hospitality, or client-facing environment.
- Strong leadership and customer service expertise with excellent communication skills.
- Organised, proactive, and detail-oriented, able to work independently and under pressure.
Responsibilities
- Lead and inspire the hosting and service support teams for a seamless client experience.
- Manage client flow and service excellence across all touchpoints.
- Enhance the customer journey and create bespoke experiences for VIP clients.
Skills
Job title : Client & Team Experience Manager
Location : Sloane Street
An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams.
- Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience.
- Oversee client flow, waiting time management, and service excellence across all touchpoints.
- Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients.
- Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists.
- Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback.
- Partner with HR and management on staff engagement, training, and wellbeing programs.
- Minimum 3 years’ management experience in a luxury, hospitality, or client-facing environment.
- Strong leadership and customer service expertise with excellent communication skills.
- Organised, proactive, and detail-oriented, able to work independently and under pressure.
- Confident using Microsoft Office and CRM systems.
A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams.
360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.