Assistant Customer Service jobs in France

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Client:

Paxton Access

Location:

Brighton, United Kingdom

Customer Service

Yes

c3e07ee067f7

9

26.04.2025

10.06.2025

At the heart of Paxton, we are innovators, harnessing new technology to provide better solutions for our customers. With nearly 40 years of experience and a global presence, our team of over 400 employees is dedicated to excellence.

We foster a vibrant environment with a focus on company culture, career progression, training, development, and recognition of achievement.

Benefits and salary include:

• A lively social calendar with activities like wine tasting, cooking classes, onsite yoga, staff parties, and monthly events.
• Private medical insurance (opt-in) and healthcare cashback with Health Shield.
• Being part of a Carbon Neutral company in the UK, France, Germany & South Africa.
• Modern offices with collaboration spaces, onsite gym, and a gourmet café.
• Discounted fitness memberships up to 75% off via GymFlex.
• Internal initiatives such as Green Team, EDI Team, and Charity Team.
• Tech, bike, travel, or season ticket loans.
• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days annually.
• Recognition as one of the Best Companies to Work for in the UK by Best Companies.

About the role:

Join our customer support team in Brighton as the first point of contact, providing advice and technical support to our customers. Our product support team are experts in troubleshooting with installers and are hands-on with our products from day one.

• Provide accurate technical product support via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues promptly.
• Collaborate with other teams to trial and test new products or features.

What we are looking for:

• A passion for delivering first-class customer service and eagerness to learn a diverse product range.
• The ability to learn about our products and technology and communicate confidently with customers.

We value the right attitude over specific skills or experience. If you're excited about this role but lack some experience, we encourage you to apply. We look forward to collaborating with you and hearing your ideas. Watch our team share their experiences here: https://www.youtube.com/watch?v=8WH7Pi3--zc