Assistant Customer Service jobs in United Kingdom
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Customer Service Advisor
Job summary
A leading recruitment agency is seeking an experienced Customer Service Advisor in Wath upon Dearne. The role involves delivering exceptional customer service, handling inquiries, and managing accounts. A strong background in customer service is required, along with problem-solving skills and effective communication. This full-time position offers a competitive salary and the opportunity to work with a respected company across the UK.
Qualifications
- 1+ years of webchat experience preferred.
- 2+ years of call handling required.
- 3+ years of customer service required.
Responsibilities
- Deliver exceptional customer service as the first point of contact.
- Handle customer inquiries and provide accurate product/service information.
- Build strong relationships with customers.
- Coordinate deliveries by liaising with couriers and customers.
- Manage and update customer accounts using various systems and databases.
- Process orders and manage related administration tasks.
- Handle complaints effectively.
- Respond to inbound calls and inquiries via email or chat.
Skills
IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.
- Deliver exceptional customer service as the first point of contact.
- Handle customer inquiries and provide accurate product/service information.
- Build strong relationships with customers.
- Coordinate deliveries by liaising with couriers and customers.
- Manage and update customer accounts using various systems and databases.
- Process orders and manage related administration tasks.
- Handle complaints effectively with professionalism and care.
- Respond to inbound calls and inquiries via email or live chat.
- Strong problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficient in using computers and multiple systems.
- Previous experience in call handling, email handling, or live chat.
Monday to Friday: 11:30am to 20:00pm
£13 per hour. £27,040.00 per annum (plus OTE £1,000 + per annum)
Opportunity to work with a well-respected company with offices across the UK.
Please apply with an up to date CV. For more information, please call the office on (phone number removed)!
Full-time, Temp to perm
- webchat : 1 year (preferred)
- Call handling: 2 years (required)
- Customer service: 3 years (required)
- Driving Licence (preferred)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.