Assistant Customer Service jobs in United Kingdom

As a Senior Client Advisor at Christian Louboutin, you play a pivotal role in bringing our iconic brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. As the voice of Christian, you embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm.

• Uphold and promote the Company's standards of retail excellence by consistently delivering exceptional service.
• Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets.
• Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the Christian Louboutin Sales Ceremony.
• Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
• Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling.
• Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you.
• Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members.
• Support with the daily operations, inventory movements and back‑office activities, as well as ensuring the upkeep and maintenance of the store.
• Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media.
• Demonstrate commitment to Diversity, Equity & Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices.

• Proven track record of consistently meeting and exceeding KPIs, with an established client base.
• Exceptional product and brand knowledge.
• Be a role model to Client Advisors, supporting in the onboarding and mentoring of new starters.
• Provide a unique and elevated experience for clients, focusing on long‑term relationship building and mastering our storytelling.
• Motivated and committed with a 'can‑do' attitude.
• Excellent attention to detail.
• Solid understanding of Microsoft Outlook, Excel and clienteling tools.
• Exceptional communication (oral and written) and strong interpersonal skills.
• Adherence to grooming guidelines, being smart with a sense of individual style.
• Adaptable and flexible.
• Demonstrate effective time management skill.