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Queen’s Foundation: Reception Staff
Job summary
A community-focused organization in Birmingham seeks a Receptionist to provide excellent hospitality services to students, staff, and guests. Responsibilities include greeting visitors, managing enquiries, and ensuring smooth delivery of bookings for events on campus. Ideal candidates will have GCSEs in English and Maths, experience in a reception role, and strong communication skills. Flexible shifts including evenings and weekends are available.
Qualifications
- Previous experience in a reception or similar role setting.
- Right to work in the UK.
- Understanding of a theological education/training for ministry environment.
Responsibilities
- Greet and assist students, staff and visitors professionally.
- Manage incoming calls, emails, and enquiries.
- Deliver internal bookings and room reservations service.
Skills
Education
Led by the Hospitality Manager, the reception team is responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation’s ethos of hospitality, care, and community.
Reception staff will play a key role in providing excellent hospitality to students, staff, and guests, delivering smooth service for events and conferences alongside the needs of academic life on campus.
Flexible shifts (including term-time working) are available, with some evening and weekend work.
Key responsibilities
- Greet and assist students, staff and visitors in a courteous and professional manner.
- Manage incoming calls, emails, and enquiries.
- Maintain student and staff passes, log visitors and issue visitor passes.
- Deliver internal bookings and room reservations service for meeting rooms, academic needs, and accommodation.
- Liaise with academic and administrative staff to ensure smooth delivery of hospitality services for teaching, residentials, events and conferences.
- Deliver accurate booking services for catering, covering both meals and refreshments.
- Distribute incoming and outgoing mail.
- Carry out administrative tasks such as updating directories and internal contact lists.
- Work with colleagues across the Foundation in undertaking other tasks should the operational need arise.
Person Specification
- GCSEs (or equivalent) in English and Maths
- Previous experience in a reception or similar role setting
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office, including Excel
- Ability to multitask and remain calm under pressure
- Reliable, punctual, and flexible with working hours
- Right to work in the UK
- Experience of working in an environment which takes residential booking
- Understanding of a theological education / training for ministry environment
- Familiarity with safeguarding principles (NB. safeguarding training according to Queen’s policies and practices will be provided)
- Experience of working in a faith-based educational setting
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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