Directeur Operations jobs in United States
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Groupe Alexandre Grand-Ouest
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Groupe Lactalis
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BATIMENT OUVRAGE D'ART SERVICES
Responsable des opérations - Restaurants de Luxe et Étoilés M (H/F)
MC CONSEILS
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SANOFI WINTHROP INDUSTRIE
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CC LES COTEAUX BORDELAIS
Operations Manager / Responsable des opérations audiovisuelles (H/F)
Encore Global
Operation Solutions Manager – Customer Experience (CX)
Conectys
Operations Manager / Responsable des opérations audiovisuelles (H/F)
Encore Global
Chargé d'opérations travaux et maintenance H/F
Les Ailes Déploypées
Chargé d'opérations efficacité énergétique (éclairage) H/F
Atlantis Consulting
RESPONSABLE D’OPÉRATIONS- SEMA 71
SCET | Services Conseil Expertises et Territoires
Chargé d'opérations efficacité énergétique Ile-de-France H/F
Atlantis Consulting
Chargé d'Opérations Efficacité Energétique Senior H/F
Atlantis Consulting
Responsable Performance Opérationnelle F/H
Onet Technologies
Senior Operations Lead
Job summary
A leading automotive platform is seeking a Senior Operations Lead (Customer Experience & Triage) to drive triage operations and improve customer experiences across digital platforms. The ideal candidate has over 7 years of experience in operations and a strong analytical mindset. This role emphasizes leadership and coordination among cross-functional teams to resolve complex incidents efficiently.
Qualifications
- 7+ years of experience in operations, technical support, or incident management.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership skills.
Responsibilities
- Lead triage and resolution of high-impact customer issues.
- Act as the primary escalation point for complex incidents.
- Analyze customer feedback and operational data.
Skills
Education
Tools
Hashlist is a platform for projects within the automotive industry. We establish supplier relationships with automotive companies and provide a one-stop shop for candidates interested in working in the industry. Are you ready to embark on this journey?
As a Senior Operations Lead (Customer Experience & Triage), you will drive triage operations, lead incident resolution, and champion customer-centric improvements across digital platforms to ensure seamless experiences for users.
- Lead triage and resolution of high-impact customer issues across digital platforms and services.
- Act as the primary escalation point for complex incidents, coordinating with engineering, product, and support teams.
- Analyze customer feedback, telemetry, and incident data to identify trends and systemic issues.
- Develop and maintain operational dashboards and KPIs to monitor service health and customer satisfaction.
- Drive continuous improvement initiatives to reduce incident volume and improve time-to-resolution.
- Mentor junior team members and establish best practices for triage and issue management.
- Represent the customer voice in cross-functional planning and retrospectives.
- Bachelor’s or Master’s degree in Engineering, Information Systems, Business, or related field.
- 7+ years of experience in operations, technical support, or incident management.
- Strong analytical and problem-solving skills with a customer-first mindset.
- Hands-on experience with Jira, ServiceNow, Splunk, or similar incident/monitoring platforms.
- Excellent communication and leadership skills with the ability to influence across teams.
- Familiarity with cloud platforms (AWS, Azure) and modern software delivery practices (CI/CD, DevOps).
- Industry experience in automotive or mobility is a plus.
- ITIL or equivalent service management certification is advantageous.
- Background in customer experience (CX) or user research is desirable.
- Press “Apply”
- We will review your application
- Get considered for this and other projects/jobs on the Hashlist platform.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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