Italiano-Jobs in United States

Social network you want to login / join with :

Technical Customer Service Specialist with Italian, Spain

Client : TDCX

Location : Spain

Job Category : Other

EU work permit required : Yes

Job Views : 2

Posted : 25.04.2025

Expiry Date : 09.06.2025

Job Description :

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Respond to and address customers' problems in a timely manner utilizing our support system
• Support customers in high-quality, engaging, and empathetic 1:1 discussions. Troubleshoot technical issues if required.
• Utilize proprietary and external tools and resources to identify and resolve customers' inquiries
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Understand the technical backend and operations of our project
• Improve and expand technical knowledge and familiarity with technical issues to better assist customers
• Perform any other duties assigned by management, within your employment category, to ensure effective implementation and continual improvement of TDCX's Quality Management System.

Who are we looking for?

• Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
• Preferably with 2 years of relevant experience; fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivation to exceed expectations.
• Ability to multi-task and use customer information to tailor responses and actions to meet specific needs.
• Strong communication skills, with emphasis on effective listening, empathy, and good phone etiquette (pace, tone, voice quality, grammar, articulation).
• Proficient in daily computer and mobile phone usage (e.g., email, basic internet/hardware troubleshooting, mobile app installation and payments).
• Excellent verbal and written communication skills in English and the supported market's language.