Italiano jobs in Spain
First Line Analyst - French & Italian 80% FROM HOME
Computacenter AG & Co. oHG
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First Line Analyst - French & Italian 80% FROM HOME
Job summary
A leading technology service provider in Barcelona seeks a First Line Analyst with advanced skills in French and Italian. The role involves supporting users with IT queries, resolving issues, and ensuring customer satisfaction. The position offers a full-time contract with 80% remote work and excellent benefits, including training, career development, and language classes.
Benefits
Qualifications
- You have an advanced or native level of French and Italian.
- You have an advanced level of English.
- You possess outstanding communication skills and a customer-focused mindset.
Responsibilities
- Answering and supporting queries via tools, phone, and email.
- Resolving IT issues encountered during office work.
- Maintaining and improving customer satisfaction levels.
Skills
Select how often (in days) to receive an alert:
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.
We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain, we are a Global Service Desk. We tailor IT-related knowledge and services and assist every employee and business partner of our customers as individuals, by finding practical solutions to their IT problems.
Your daily tasks will be:
- Answering and supporting queries via tools, phone, and email, maintaining daily contact with users across Europe
- Resolving IT issues encountered during office work
- Documentation and logging of calls on the ticketing tool
- Delegation of unresolved problems to the appropriate teams
- Maintaining and improving customer satisfaction levels
- Communicating with team members and different departments
What do we offer you?
- Remote work 80% of the time, with 4 days/month on-site
- Full-time contract, 39 hours/week
- Ticket restaurant vouchers (€1100 per year) after 3 months
- Annual gross salary of €20,535.87
- An international environment where support and respect are prioritized
- Access to VIP District discounts for gyms, restaurants, car washes, etc.
- Career development and leadership program opportunities
- Free online language classes (German, French, Spanish, English)
- Fast recruitment process
- Fully paid training
You are the ideal candidate if:
- You have an advanced or native level of French and Italian
- You have an advanced level of English
- You are interested in learning about IT
- You have a positive, can-do attitude and enjoy problem-solving
- You have logical thinking and enjoy helping others resolve issues
- You possess outstanding communication skills and a customer-focused mindset
- You enjoy working in a team
- You respect schedules and are punctual
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide supporting our international clients in their digital transformation journey.
Our professionals serve corporate and government clients across various industries, supporting around 4.2 million users from our Global Service Desk in more than 70 countries, speaking 30 languages.
Our service desk locations offer a dynamic, international, and informal work environment with flexible schedules and opportunities for professional and personal growth. Our community-oriented atmosphere makes you feel part of a great team.
Interested in joining a company with a strong community spirit? We're growing, hiring, encouraging, empowering, and supporting. #CCwinningtogether
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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