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puestos en Uber en España

Account Manager, Uber Eats

Uber

Madrid
Presencial
EUR 45.000 - 65.000
Hoy
Sé de los primeros/as/es en solicitar esta vacante
Quiero recibir las últimas vacantes disponibles de puestos en “Uber”

Customer Success Manager, Uber Direct

Uber

Madrid
Presencial
EUR 40.000 - 55.000
Hace 7 días
Sé de los primeros/as/es en solicitar esta vacante

Puestos destacados:

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Ciudades destacadas:

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Account Manager, Uber Eats
Uber
Madrid
Presencial
EUR 45.000 - 65.000
Jornada completa
Ayer
Sé de los primeros/as/es en solicitar esta vacante

Descripción de la vacante

A leading food delivery service is seeking an experienced SMB Account Manager in Madrid to manage relationships with restaurant partners. This role will focus on driving revenue growth, ensuring client satisfaction, and providing insights into operational health. Candidates should have over 5 years of B2B experience and be fluent in Spanish and English. Strong analytical skills and proficiency in CRM tools are essential for success in this fast-paced environment.

Formación

  • 5+ years of experience in a client-facing B2B role.
  • Demonstrated ability to drive commercial success.
  • Proven track record of building client relationships.
  • Strong analytical skills and data insight.

Responsabilidades

  • Manage a portfolio of SMB restaurants for retention and growth.
  • Develop account plans and uncover upsell opportunities.
  • Monitor operational metrics to improve performance.
  • Resolve conflicts and provide insights to partners.
  • Collaborate with internal teams for tailored solutions.
  • Translate partner feedback into actionable recommendations.

Conocimientos

B2B client relationship management
Strategic and analytical thinking
Excellent communication skills
Problem-solving skills
CRM tools proficiency
Fluent in Spanish and English

Herramientas

Salesforce
Google Workspace
Descripción del empleo
About the Role

We’re looking for a highly motivated, relationship-driven SMB Account Manager to help grow and retain a key portfolio of restaurant partners across Spain. You’ll be at the center of helping our partners thrive on the Uber Eats platform—driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.

What You'll Do
  • Own a high-value book of business: Manage a portfolio of SMB restaurants, focusing on retention, revenue growth, and client satisfaction.
  • Drive growth through consultative strategy: Develop account plans, uncover upsell and cross-sell opportunities, and support product adoption and location expansion.
  • Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
  • Be the go-to expert for your partners: Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence.
  • Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
  • Turn feedback into action: Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap.
What You Will Need
  • +5 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
  • Demonstrated ability to drive commercial success across the full sales lifecycle—from identifying opportunities to retaining and expanding accounts
  • Proven track record of building strong client relationships and delivering measurable impact
  • Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
  • Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders
  • Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
  • Comfortable with CRM tools (Salesforce preferred) and Google Workspace
  • Native Spanish and fluent in english

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.

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