Customer Support & Technical After Sales Specialist (IT / EN)

Megamo; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international bicycle brand is seeking a Customer Support & Technical After Sales Specialist for its Italian and English-speaking markets. The ideal candidate will have a strong technical background in bicycles, customer service experience, and excellent communication skills in Italian and English. This role offers opportunities for professional development in a dynamic work environment focused on growth and innovation. The position requires on-site presence in Girona and offers competitive conditions.

Servicios

Participation in strategic projects

Competitive salary

Opportunities for professional development

Dynamic work environment

Formación

• Previous experience in customer service and after-sales support.
• Strong technical knowledge of bicycles including MTB, road, gravel, and e-bikes.
• Experience using B2B platforms and digital tools.

Responsabilidades

• Provide support to customers and distributors in Italian and English.
• Resolve after-sales incidents efficiently.
• Offer technical support related to mechanics and product setups.
• Coordinate with the international sales team on orders and deliveries.

Conocimientos

Customer service experience

Technical knowledge of bicycles

Fluent in Italian

Fluent in English

Problem-solving mindset

Herramientas

B2B platforms

Digital tools

Descripción del empleo

Megamo is an international bicycle brand in full expansion, and we are looking for a Customer Support & Technical After Sales Specialist to support our Italian and English-speaking markets and distributors.

Responsibilities

• Provide support to customers, distributors, and sales representatives in Italian and English.
• Resolve after-sales incidents efficiently and professionally.
• Offer technical support related to mechanics, warranties, spare parts and product setups.
• Maintain and update technical documentation and spare parts databases.
• Coordinate with the international sales team on operations, orders, deliveries and commercial needs.
• Manage orders, stock availability, inquiries and day-to-day support for the Italian and international markets.
• Participate in training sessions for technical and commercial teams in different markets.

Profile Requirements

• Previous experience in customer service and after-sales support.
• Strong technical knowledge of bicycles (MTB, road, gravel, e-bikes).
• Fluent Italian + English (Spanish and other languages will be valued).
• Communicative, proactive, problem-solving and results-oriented mindset.
• Strong organizational skills, attention to detail and continuous improvement mentality.
• Experience using B2B platforms and digital tools.
• Residence in Girona or nearby areas (100% on-site position).

What we offer

• A key position within a fast-growing international brand.
• A young, dynamic and cycling-passionate work environment.
• Participation in strategic projects, product launches and global expansion.
• Real opportunities for professional development.
• Competitive conditions and long-term stability.
• Immediate incorporation.

Ready to join a brand in full international expansion? xcskxlj

Send us your CV and become part of the Megamo universe!