Call Center Agent jobs in Deutschland

Cloudi-Fi is on a mission : To become the Security Gateway to all unidentified devices connecting with the Wi-Fi!

Today, over +100 prestigious global brands have leveraged their Wi-Fi infrastructure with Cloudi-Fi cloud-based solutions, including leading brands such as Chanel, Dior, Goldman Sachs, Siemens or Tesla. Our technology can help any company to provide a greater user experience to its customers and employees while improving data security.

Our team is composed of passionate and creative individuals sharing a common vision and passion for improving internet security and connectivity for everyone while delivering truly compliant and scalable solutions to the most innovative companies.

HIRING PROCESS

• Technical Test : Your application will be reviewed after you complete the 4 short tech case studies ( here ) only
• People Interview : Culture Fit with our People Manager
• Technical Interview : Meet one of our CS Team Members to confirm your expertise
• Role-play Interview : You will participate in a QBR Role-play
• Final Interview : Meet our CEO

For this position, you should be in Germany

ABOUT THE POSITION

You will join the Cloudi-Fi Customer Success team and assist our customers while deploying Cloudi-Fi solutions. You will provide integration, consulting, training, post-sales specialized services, and support during the customer onboarding process. Additionally, the CSE liaises with the product team to relay customer-specific feature requests.

From engaging with our customers during the product demo phase and setting up the proof of concept to working in production deployment, you will be a crucial part of making our customer user journey successful.

RESPONSIBILITIES

You will own and develop a strong relationship with your customers and ensure a high level of satisfaction :

• Act as the primary point of contact, and trusted advisor for your assigned clients.
• Be the technical authority on our solutions and the trusted advisor of customers.
• Work with the customer and sales team through the onboarding and training phase,
• Analyzing customer data to improve customer experience
• Collaborate internally with the different business units to drive continuous improvement and a superior customer experience
• Provide feedback on key features or product limitations that are inhibiting usage and growth.
• Proactively identify blockers for our customers and collaborate with peers to remove them.
• Facilitate recurring reviews with customers.
• Stay up-to-date with emerging technologies.
• Work on debugging and resolving specific technical issues within various Wi-Fi environments like Meraki, Fortinet, HP Aruba, Cisco WLC.

TECHNICAL COMPETENCIES

• Web : HTTP protocol
• Security : VPN (IPSEC, GRE), Firewalling, Proxy, DNS
• LAN : network access control, AAA (Radius), DHCP, Captive Portal

YOUR PROFILE

• Curious and a genuine desire to learn new technologies and develop new ideas
• Natural and genuine communication skills and like to help others
• Clear and concise verbal and written communicator
• Proficiency in leading both executive meetings and technical workshops
• Effective communicator and presenter- both in person and over digital platforms
• Thoroughness - Confirmed ability to handle numerous projects at a time while paying strict attention to details
• Ability to adapt to changes in roles and responsibilities;
• Min of 3 to 5 years of customer-facing experience in a CSM function, account management, consulting, or client service role
• Native or bilingual in German , fluent in English

BENEFITS

• Share the company’s success with a competitive stock options package
• Flexible work environment . Offices in Greater Paris, international coworking spaces, or remote experience with sponsored home office equipment. For this position, you should be in the EMEA area.
• Assigned ownership . We fully trust you to have control and autonomy over your missions.
• Continuous Training & Learning . A personalized program with all the tools and resources needed.