Operations Manager jobs in Canada

Senior Vice President, Retail Operations

Job Type: Full Time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT THE ROLE:

The Senior Vice President, Retail Operations (SVP Retail) is a key member of Sephora Canada's Operating Team. Reporting to the GM of Canada, you will drive retail sales and operational strategy, oversee retail stores and operations with a focus on omni-channel experience and real estate across Canada. You will provide overall business leadership, develop and implement Sephora Canada's retail growth strategy, and aim to increase store traffic, revenue, profitability, brand awareness, and customer experience.

WHAT YOU’LL DO:

• Develop retail growth strategies aligned with company goals
• Collaborate with the Canadian Operating Team on strategic direction
• Implement operational best practices to support business success and enhance customer experience
• Manage retail workforce (over 5,000 employees across 140+ stores) and profitability
• Create strategic plans for sales growth, market expansion, and margin improvement
• Lead operational activities through Regional Directors, District Managers, and teams
• Support real estate and store opening strategies
• Refine sales strategies to meet KPIs
• Establish clear KPIs and foster team development through mentoring and succession planning
• Build and lead a high-performing, motivated team
• Maintain strong relationships with North American Retail organization to leverage resources and address Canada-specific needs
• Travel frequently within Canada, the US, and internationally for market visits and collaborations

#FSCHIRING

WHAT YOU’LL BRING:

• Extensive leadership experience in multi-unit retail, with P&L responsibility
• Strong business acumen and track record of profitable growth
• Proven success in delivering results in dynamic, high-growth environments
• Ability to lead through ambiguity and manage cross-functional teams
• Exceptional leadership, communication, and interpersonal skills
• Strong relationship-building and stakeholder management skills
• Experience in developing people and fostering a positive culture
• Ability to adapt in a fast-paced environment
• Passion for digital, eCommerce, and customer focus
• High-level problem-solving and analytical skills

WHY YOU'LL LOVE WORKING HERE:

• Be part of a passionate, inspiring culture
• Work with industry-leading talent
• Access to LVMH's global opportunities
• Participate in community and giving initiatives
• Flexible benefits and support programs
• Employee discounts, gifts, and swag

Sephora Canada values diversity and inclusion, committed to providing equal opportunities and accommodating all candidates and employees. We foster an environment where everyone can belong, grow, and build a fulfilling career.