Operations & Shift Manager

FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread; Sydney; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading franchise restaurant group is seeking a Shift Manager to oversee operations and ensure exceptional guest experiences. The candidate will deliver sales results by managing shifts, motivating team members, and maintaining operational standards. Requirements include 1-2 years of quick service experience and availability during evenings and weekends. This position offers competitive compensation and opportunities for advancement within a recognized franchise organization.

Benefits

Affordable Health and Dental Benefits

Competitive compensations

Bursary program

Employee Discounts

Refer a Friend Program

Qualifications

• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Follows cash control and security procedures.
• Maintains inventory through inspections.
• Motivates and directs Team Members to exceed guest expectations.
• Provides coaching and feedback to increase team performance.

Skills

Quick service restaurant experience

Guest service principles

Ability to work irregular shifts

Job description

Overview

Aspiring To Feed North America While Offering An Exceptional Guest Experience From Inspired Employees.

Position

Shift Manager

The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Manager supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Benefits

• Affordable Health and Dental Benefits after probationary period (over 30hrs/week)
• Competitive compensations and advancement opportunities
• Bursary program
• Employee Discounts
• Refer a Friend Program

Responsibilities

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

Qualifications And Skills

• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

About FMI and Brand

Burger King is a proud franchise that is part of the FMI family! The Franchise Management Group of Companies (FMI) is one of the largest franchise owner/operators in North America. We own numerous franchised restaurants operating under the Pizza Hut, KFC, Taco Bell and Panera Bread brands (among others). FMI is a growing organization, ranked among the Best Managed companies in Canada. We have been recognized for other awards such as, Best Workplaces for Women, Best Workplaces in Retail & Hospitality, Best Workplaces for Inclusion and Best Workplaces for Professional Development.

Company Core Values

Ensuring that all of our team members recognize and believe in our Company Core Values - Heart Integrity - Drive - is key to our success. The successful candidate will demonstrate living by our core values with their ability to collaborate positively with their team to achieve company objectives, follow through on commitments and recognizes that how they get to the finish line does matter.