Operations Manager jobs in Canada

Date: Jan 23, 2026

Location: Toronto, ON, CA

Hiring salary range: $108,035.00 - $139,810.00 / year

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

As a Senior Manager in the DTS (Digital Technology Solutions) group, you will lead a cross‑functional team of IT professionals to deliver on the business outcomes of our Customer Service, Advanced Metering Infrastructure and Corporate Communication lines of business stakeholders. You will work closely with your stakeholders in a fast‑paced environment and continuously review the business needs, refine priorities, and identify opportunities to improve and innovate their processes and work functions through technology implementation. You are technically savvy and knowledgeable about the Meter‑to‑Bill process. Working with our internal teams and vendors, you will be responsible for the technology stack supporting the lines of business over the full application product lifecycle inclusive of roadmap, execution of projects and sustainment activities. You will be part of the rotation of a team of on‑call managers who provide around‑the‑clock support for our most critical applications.

This position will report to the DTS Director, Customer Domain, who is accountable for business‑critical systems enabling our Call Center, our Billing processes, and our Customers' Digital Experiences.

• Work closely with a variety of groups within the Company on several aspects of the annual program development and delivery function, including investment plan, business plan, budget, business case approvals and planning activities focusing on the integration of system and technology plans with the goals, objectives, budgets and strategies of the various line organizations.
• Work collaboratively with the other direct reports within the Department and stakeholders from lines of business to integrate diverse requests for technology changes relative to strategies and objectives, evaluate options and synthesize optimal specifications and timely plans for enhancements to the technology platform.
• Coordinate stakeholders to create consensus on requirements which will be translated into business applications, facilitate documentation of these requirements, ensure projects remain aligned to business strategies and account for ongoing sustainment impacts in a proactive fashion.
• Work with other utilities, regulatory bodies, professional services organizations, system software vendors and key stakeholders inside and outside of Canada as required to facilitate the timely and cost‑effective delivery of the appropriate scope of projects in the best interest of the Company.
• Manage staff engaged in the development and implementation of complex projects. Plan, schedule and assign the work, provide guidance and check the work to maintain quality, accuracy and productivity.
• Manage staffing needs, interview/selection process, staff development and adherence to HR/Corporate policies and administer department budget.
• Take an active role in highly complex multi‑year projects aimed at implementing required new functions, system evolution and sustainment refresh of the technology supporting multiple lines of business within the Company.
• Help create and support implementation of Project Management best practices within the Program Management Office.
• Lead and coordinate the review and evaluation of proposals.
• Negotiate contracts with external stakeholders and contract changes, project change orders, work schedules and requirements changes, as required to meet project objectives.
• Manage and maintain project plans, develop action plans for issues, track risk mitigation plans, review project status documentation for integrity, accuracy and timeliness.

• Manage and motivate staff and contractors on projects to deliver project methodology results within budget and schedule.
• Negotiate and influence behaviour of vendors and service providers to achieve desired results.
• Communicate and translate Hydro One strategies and direction to staff, contractors and vendors to align project objectives in achieving goals within the strategy.
• Build team alignment amongst staff, contractors and vendor personnel with diverse backgrounds who will be working together for the first time throughout the duration of a project.
• Demonstrate business acumen by translating technical options into business objectives.
• Resolve technical, business and personnel issues; escalate unresolved issues in a timely manner to supervisors.

• Set appropriate expectations, priorities, and context for subordinates.
• Work with supervising subordinates to set an effective framework of policies and procedures for the work of the unit.
• Ensure compliance with all legal and regulatory requirements and corporate policies.
• Establish a two‑way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work.

• Contribute to the development and implementation of a staffing strategy for the department that will ensure the long‑term sustainment of the high‑expertise resources required for this function.
• Develop and mentor subordinates and implement other strategies to ensure smooth succession.
• Ensure staff is able and willing to produce the desired output.
• Assess staff capability to do the required work now and in the future.
• Conduct staff performance reviews to improve staff effectiveness.

• Provide staff with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour that will protect their safety and contribute to their health.
• Provide a work environment and facilities where health and safety incidents are minimized and employees are not dissatisfied.
• Provide a work environment that supports and values diversity and is free from harassment.
• Know and ensure that subordinates comply with all legal and regulatory requirements, corporate and local policies and procedures.

• BA or BSc in Computer Science, Engineering or other equivalent education.
• At least 10 years’ experience and track record of managing and delivering technology projects over the full project life‑cycle.
• Strong knowledge and experience with application software packages.
• Strong knowledge and experience with the unique aspects of critical real‑time applications.
• Experience with Electricity Transmission and Distribution Operations would be an asset.
• Experience related to business planning and budgeting, work program development and prioritization, business case approval processes and policy development.
• Experience with application sustainment activities, including responsibility for meeting SLAs, leading major incidents to resolution and continuous improvements initiatives.
• Knowledge of business writing for the preparation of business planning documents, presentations, business case approval documents, briefing materials, etc.

• Team leadership – ability to take a role as leader of a team or other group.
• Client‑Service Orientation – desire to help others, to understand and then meet their needs.
• Excellent communication and facilitation skills.
• Initiative – takes proactive action wherever possible.
• Team player – able to work with others as part of a team, as opposed to working separately or competitively.
• Business Focus – ability to understand business objectives and translate them into technical requirements and solutions.
• Demonstrated leadership and managerial competency to manage a team of professionals, establish priorities and adapt to changing conditions.
• Ability to achieve consensus (or buy‑in where consensus cannot be reached) on requirements translating into business applications.
• Demonstrated interpersonal skills to relate well to management, peers and frontline business.
• Strong IT and business acumen.
• Strategic business thinking – ability to use their unique skill as a business/IT translator to help executives and management make appropriate strategic decisions in their sphere of control.

We welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Deadline: February 9, 2026

Job Segment: Operations Manager, Telecom, Telecommunications, Compliance, Call Center Supervisor, Operations, Technology, Legal, Customer Service

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