Manager In-Flight Service Operations

Air Canada; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading airline company in Canada is seeking a candidate for a vital operational leadership role. This position involves supporting Cabin Crew Managers, managing operational performance, and ensuring compliance with regulations. The ideal candidate will have a university degree in a relevant field, extensive experience leading a unionized workforce, and excellent interpersonal and organizational skills. This opportunity promises a dynamic work environment within a highly regarded organization committed to diversity and inclusion.

Qualifications

• 5-10 years of experience leading a large unionized workforce.
• Demonstrated ability to implement on-time action plans.
• Excellent interpersonal and communication skills.
• Strong organizational skills to meet deadlines under pressure.
• Highly adaptable to support a 24/7 operation.

Responsibilities

• Support Cabin Crew Managers with operational and compliance issues.
• Manage, track, and develop strategies to mitigate delays.
• Conduct operational performance reporting to management.
• Ensure compliance with government regulations and safety standards.
• Liaise with various departments for operational efficiency.

Skills

Leadership

Communication skills

Organizational skills

Conflict resolution

Adaptability

Education

University degree in a relevant field

Job description

Overview

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Responsibilities

• Responsible for working with the Cabin Crew Managers to ensure that they are supported from an operational perspective to support front line staff and ensure compliance to the Official Languages Act.
• Accountable for managing, tracking, and identifying delay trends and developing strategies to mitigate these delays.
• Provide leadership and direction the Cabin Crew Managers.
• Responsible for generating operational performance reports for the IFS Operations management team.
• Accountable for the development of new/modified business processes aimed at revenue maximization.
• Identify critical processes requiring enhancements, which require approval from appropriate stakeholders and work to gain approval for changes.
• Communicate business operational requirements, policies and directives, and general information to the team.
• Ensure process instructions are complete, maintained, updated and available for the operation.
• Ensure that operations are in accordance with government regulations, environmental and health and safety standards.
• Monitor incident tracking to ensure that incidents are followed up in a timely fashion.
• Develop and maintain project plans for assigned projects.
• Manage the operational performance for the Western Canada bases.
• Represent the daily operational interests of the In-Flight Service team at the station meetings and maintain an ongoing relationship.
• Monitor local commissary and catering provisioning issues and liaise with station commissary and catering manager for resolution.
• Administer the distribution of the IFS Emergency Cellular phone and is the on-call manager in rotation.
• Responsible for the Western Canada IFS bases during irregular operations to ensure minimum disruptions to customers.
• Manage and communicate the monthly Systems Operations Control (SOC) Operational Targets to the base operations team and communicate performance and objectives to meet and exceed targets.
• Responsible for the Western Canada Operations Teamwork schedule to ensure required coverage for IFS Gate Support for the first flight out and the last flight in.
• Responsible to handle all safety reports involving IFS Cabin Crew and prepare the executive summaries specific to these events. Maintain good relationships and liaison with other departments and external agencies such as Air Canada Ground Handling, Air Canada Maintenance, Air Canada Catering, Airport Authorities.
• Represent the various functional interests for In-Flight Service at varied scheduled meetings and meetings which involve new products and services. Active participation and provisions of technical support on internal and external quality issues on assigned products.
• Responsible to manage and activate the SOS checklist when crew are injured or in distress away from the base and to report the status to the IFS Operations management team.
• Perform other work-related tasks as assigned.

Qualifications

• University degree in a relevant field (e.g. Business Administration, Aviation Manager or Industrial Relations) or equivalent years of experience.
• 5 – 10 years of experience leading a large unionized front-line workforce, including Labour Relations familiarity (unions) in a customer-orientated and fast paced operational environment. Airline experience an asset.
• Demonstrated ability to develop and implement on-time action plans that achieve objectives.
• Experience in leading, motivating and coaching a management team to success.
• Focused on continuous improvement, must be a creative and innovative thinker.
• Excellent interpersonal, conflict resolution, and communication skills (written and verbal).
• Strong organizational skills and ability to create and achieve a vision.
• Ability to meet deadlines, work under pressure and achieve multiple objectives.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Highly adaptable and flexible to support a 24/7 operation.
• Obtain and maintain flight attendant qualifications.
• Willingness and ability to travel.

Conditions Of Employment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.