Operations & Shift Manager

FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread; Dauphin; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading food service franchise in Canada is seeking a Shift Manager who will ensure operational excellence and deliver exceptional guest experiences. This role involves motivating Team Members, ensuring adherence to cash control procedures, and maintaining inventory. The ideal candidate will have 1-2 years of quick service restaurant experience and demonstrate a strong understanding of guest service principles. Join a growing organization that values team collaboration and core principles of Heart, Integrity, and Drive.

Benefits

Affordable Health and Dental Benefits after probationary period

Competitive compensations and advancement opportunities

Bursary program

Employee Discounts

Refer a Friend Program

Qualifications

• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends and holidays.

Responsibilities

• Follow all cash control and security procedures.
• Maintain inventory by performing inspections.
• Provide coaching and feedback to Team Members.

Skills

Quick service restaurant experience

Guest service principles

Ability to work evenings and weekends

Job description

Posted Monday, November 27, 2023 at 5:00 AM

Aspiring To Feed North America While Offering An Exceptional Guest Experience From Inspired Employees.

Shift Manager

The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

As part of our family we offer you:

• Affordable Health and Dental Benefits after probationary period (over 30hrs/week)
• Competitive compensations and advancement opportunities
• Bursary program
• Employee Discounts
• Refer a Friend Program

Summary Of Duties And Responsibilities:

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

Qualifications And Skills:

• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

KFC is a proud franchise that is part of the FMI family!
The Franchise Management Group of Companies (FMI) is one of the largest franchise owner/operators in North America. We own numerous franchised restaurants operating under the Pizza Hut, KFC, Taco Bell and Panera Bread brands (among others). FMI is a growing organization, ranked among the Best Managed companies in Canada. We have been recognized for other awards such as, Best Workplaces for Women, Best Workplaces in Retail & Hospitality, Best Workplaces for Inclusion and Best Workplaces for Professional Development.

Ensuring that all of our team members recognize and believe in our Company Core Values -Heart Integrity-Drive- is key to our success. The successful candidate will demonstrate living by our core values with their ability to collaborate positively with their team to achieve company objectives, follow through on commitments and recognizes that how they get to the finish line does matter.