Manager Insurance Operations

HYUNDAI Translead, Inc; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive finance company in Toronto is seeking a Manager, Insurance Operations. This role involves managing insurance claims, leading teams, and ensuring compliance with vendor standards. The ideal candidate will have 5–7 years of experience in auto captive finance operations and possess strong skills in customer interaction and data integrity. The position offers an opportunity to contribute to a dynamic, collaborative culture focused on operational excellence.

Benefits

Employee programs and unique office design

Support for employees with disabilities

Qualifications

• 5–7 years in auto captive finance operations with exposure to insurance claims.
• 2–3 years leading teams or vendor-managed workflows.
• Bilingual English/French preferred.

Responsibilities

• Manage relationships with insurers and oversee total loss claims.
• Coordinate and report on credit life claims volume and recovery rate.
• Publish monthly insurance operations reports with KPIs and trends.
• Coach cross-functional teams on insurance processes.

Skills

Auto captive finance operations

Insurance claims management

Data integrity

Vendor management

Customer interaction skills

Education

College/University degree in Business, Finance, or Operations

High school diploma

Tools

LOS/V8 systems

Excel

Job description

Job Description - Manager, Insurance Operations (26000020)

Job Description

Manager, Insurance Operations - ( 26000020 )

Description

Who We Are:Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture:Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive, and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.

Global One Company:Many countries. One identity. Hyundai Capital has offices worldwide, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments are designed with specific themes to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature, and symmetry.

Duties & Responsibilities:

1. INSURANCE CLAIMS MANAGEMENT & REFUNDS:

Manage relationships with insurers; oversee total loss claims from POL request through payment posting

Enforce and monitor internal SLAs and maintain complete records for reporting and reconciliation

Validate and approve total loss refunds; accelerate anomalies and drive root‑cause resolution

Coordinate and report on credit life claims volume, cycle time, and recovery rate

2. INSURANCE DEFICIENCY & REPOSSESSION COORDINATION:

Own insurance deficiency strategy: VIN tracking, segmentation, and outreach (dialer, SMS, email) to close gaps

data integrity of i2iQ files with IT (active accounts only; use of lease key to prevent duplicates)

Partner with DM to assign accounts for repossession when appropriate

Produce channel‑level performance metrics (connect rates, conversions, cycle times) and drive continuous improvement

3. ANCILLARY PRODUCTS CANCELLATIONS & VENDOR GOVERNANCE:

Oversee ancillary insurance/warranty cancellations and rebates; validate submissions and track refund timeliness/accuracy

Establish, monitor, and enforce vendor SLAs; conduct monthly reviews and implement corrective action plans

Lead readiness and execution to bring operations in‑house where beneficial; document SOPs and controls

4. REPORTING, COMPLIANCE & PROCESS EXCELLENCE:

Publish monthly insurance operations reports (claims, deficiency, ancillary) with KPIs, trends, and insights for leadership

Maintain policy adherence, and coordinate audits and vendor attestations

Drive Lean improvements and collaborate with OE on maximizing automation of back‑office processes

Coach cross‑functional teams on insurance processes; enable knowledge transfer and consistent customer handling

5. PEOPLE LEADERSHIP & COACHING:

1:1s, QA feedback, skills development (neg, EQ, due diligence), schedule and performance management, aligned to insurance operations.

Qualifications

• . 5–7 years in auto captive finance operations with exposure to insurance claims, deficiency management, and refunds.

2–3 years leading teams or vendor‑managed workflows (SLA management, monthly business reviews, remediation plans).

Hands‑on experience collaborating with IT and Collections/Recovery.

Education & Certification:

College/University degree in Business, Finance, Operations, or related discipline (ideal); High school diploma (must).

Training in claims processing, negotiation, and collections/recovery operations

Proficiency/advanced user training in LOS and V8 systems; intermediate‑to‑advanced Excel (analytical reporting).

Bilingual English/French preferred when supporting Canadian customers; English only is good if experience matches.

Knowledge, Skills, & Abilities:

Subject‑matter expertise in auto lease agreements and conditional sales contracts; ability to reference sections relevant to claims/deficiency workflows.

Advanced proficiency in LOS/V8; solid Excel for KPIs, reconciliation, and trend analysis.

Vendor management and SLA governance; ability to lead monthly reviews and drive measurable improvements.

Data integrity mindset; collaborate with IT/OE to ensure correct, clean files (e.g., lease key) and reliable reporting.

Operational orchestration of outreach channels (dialer, SMS, email) and conversion tracking for deficiency closure

Strong customer interaction skills; manage inquiries, conflicts, and complaints effectively.

High emotional intelligence, prioritization, and the ability to work through ambiguous situations; effective knowledge transfer and cross‑team collaboration.

Familiarity with anti‑fraud practices and adherence to HCCA information security policies

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.

Location

CAN - Toronto 123 Front Street West, 10th Floor 10th Floor Toronto M5J 2M3