Postes à Saint John, Canada

A contract management SaaS company, having had continued phases of growth is looking to expand the sales team by hiring an experienced Enterprise Account Manager.

If you have a background in SaaS start-up / scale-up environments with a proven track record in managing mid-market to lower enterprise accounts then this could be your next role.

Here you will be managing some of their most high-profile existing customers and be responsible for retaining and expanding the annual revenue across your portfolio.

This person must be based in either British Columbia or Alberta.

Key Responsibilities :

• Retain and grow a portfolio of high-value accounts through strong relationships and strategic account planning.
• Identify upsell and cross-sell opportunities to maximise revenue within set portfolio.
• Collaborate with customer success and professional services teams to drive product adoption and ensure client satisfaction.
• Leverage data to monitor account health and identify areas for expansion.
• Act as a trusted advisor, solving problems and driving long-term customer success.

What we’re looking for :

• 8+ years of experience in account management or customer success, which must be within a SaaS company.
• Strong relationship-building skills with senior stakeholders in enterprise environments
• Autonomous worker, comfortable in a remote working environment.
• Previous experience within a start-up / scale-up company who is comfortable with expectations of building something.
• Commercial acumen and experience driving account annual revenue.
• Analytical mindset with a strategic approach to account planning
• Ability to thrive in a fast-paced, dynamic environment working with various teams within the company and your customers.
• Competitive Salary + Bonus + Health + More!
• 100% remote
• Strong focus on inclusion – regular retreats, community donation initiatives, and learning and development workshops.

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