Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada seeks candidates for a remote customer support role. Responsibilities include providing support using a call flow guide, assisting customers with technical issues, and documenting interactions. Required qualifications include fluency in English, German, and French, along with at least 1 year of customer service experience. A supportive work culture, career advancement opportunities, and a comprehensive benefits package are offered.

Benefits

Salary up to $24.56/hour

Comprehensive benefits package

Access to DailyPay for early pay options

Engaging company culture

Qualifications

• Fluency in English, German, and French is required.
• Minimum of 1 year of customer service experience is expected.
• Ability to work in a quiet and distraction-free home environment is essential.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in English

Fluency in German

Fluency in French

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour with performance-based incentives
• Opportunity for career advancement and personal development within a supportive organization
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to DailyPay for early pay options
• Engaging company culture with networking opportunities and diversity initiatives

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications):

• Fluency in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free home environment
• Strong computer navigation skills and proficiency in multi-tasking

How to Stand Out (Preferred Qualifications):

• Previous customer service experience in the automotive sector
• Familiarity with new technologies and eagerness to learn
• Residing in the Oshawa, ON area (preferred but not mandatory)

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