Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking enthusiastic individuals for remote customer support roles. Candidates must be fluent in English, German, and French, and have a minimum of one year of experience in a customer service role. The position offers a competitive salary of up to $24.56 per hour and bonuses based on performance, along with a comprehensive benefits package that includes medical, dental, and vision insurance. The successful candidates will enhance customer experiences while working from a distraction-free environment.

Benefits

Comprehensive benefits package

Performance-based bonuses

Access to training programs

Qualifications

• Must be fluent in English, German, and French.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service (Automotive Sector)

Why consider this job opportunity:

• Salary up to $24.56 per hour, with performance-based bonuses
• Opportunity for career advancement and personal development within a globally recognized organization
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, vision insurance, and an employee assistance program (EAP)
• Access to training programs and mentorship opportunities to support your career journey
• Inclusive company culture with networking opportunities and employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Preferred candidates located in the Oshawa, ON area
• Experience in a fast-paced multi-tasking environment

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