Remote Bilingual Automotive Customer Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is looking for candidates for a role that offers a salary of up to $24.56 per hour, including performance-related bonuses. Responsibilities include providing inbound customer support, assisting with technical issues, and ensuring exceptional customer experiences. Ideal candidates should be fluent in English, German, and French, with strong computer skills and at least one year of experience in customer service. This position offers the flexibility of working from home along with a comprehensive benefits package.

Benefits

Comprehensive benefits package including medical, dental, vision insurance

Access to DailyPay for early wage access

Opportunities for career advancement

Flexible work-from-home arrangement

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

A leading customer service provider in Canada is looking for candidates for a role that offers a salary of up to $24.56 per hour, including performance-related bonuses. Responsibilities include providing inbound customer support, assisting with technical issues, and ensuring exceptional customer experiences. Ideal candidates should be fluent in English, German, and French, with strong computer skills and at least one year of experience in customer service. This position offers the flexibility of working from home along with a comprehensive benefits package.