Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario, Canada, is looking for Customer Service Representatives to assist customers remotely. You will provide inbound support in multiple languages and help resolve technical issues. Ideal candidates should have at least 1 year of customer service experience, strong computer navigation skills, and the ability to work from a distraction-free home environment. This role offers a competitive hourly rate and comprehensive benefits, along with ample opportunities for career advancement.

Benefits

Salary up to $24.56/hour

Performance-based incentives

Comprehensive benefits

Access to daily pay options

Supportive company culture

Qualifications

• Must be fluent in English, German, and French.
• At least 1 year of customer service experience.
• Ability to work from a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Ability to work in a quiet environment

Multitasking ability

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, plus performance-based incentives
• Opportunity for career advancement, with 80% of management positions filled internally
• Work remotely from home, providing flexibility and convenience
• Comprehensive benefits including medical, dental, and vision insurance
• Access to daily pay options for early salary access
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications):

• Must be fluent in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED required
• Ability to work from a quiet, distraction-free environment at home
• Strong computer navigation skills and a reliable high-speed internet connection

How to Stand Out (Preferred Qualifications):

• Candidates located in the Oshawa, ON area are preferred but not mandatory
• Eagerness to learn new technologies and adapt to a fast-paced environment
• Proficiency in multitasking and managing multiple customer inquiries simultaneously