Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

An automotive customer service company is seeking individuals for a remote customer support position. The ideal candidate will be fluent in English, German, and French, and possess at least one year of customer service experience. Responsibilities include providing customer support, resolving technical issues, and documenting information. Benefits include a competitive salary, opportunities for career advancement, and a comprehensive benefits package. This role is perfect for those who thrive in a fast-paced environment and value work-life balance.

Benefits

Salary up to $24.56/hour

Performance-based bonuses

Comprehensive benefits package

Work-from-home flexibility

Access to daily pay options

Qualifications

• Must be fluent in English, German, and French.
• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction‑free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Proficiency in multitasking

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, with performance-based bonuses
• Opportunities for career advancement, with 80% of managers promoted from within
• Work-from-home flexibility, allowing for a better work-life balance
• Comprehensive benefits package, including medical, dental, and vision insurance
• Access to daily pay options for early salary access
• Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free environment at home
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

• Preferred candidates located in the Oshawa, ON area
• Eagerness to learn new technologies
• Experience in a fast‑paced customer service environment

Equal Opportunity Statement

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.