Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for customer service representatives in Winnipeg, Canada. This role offers the flexibility of remote work and requires fluency in English, German, and French. Responsibilities include assisting customers, resolving technical issues, and documenting interactions in databases. Candidates should have at least one year of experience in customer service and must create a distraction-free work environment. Competitive pay and performance bonuses are part of the offer.

Benefits

Salary up to $24.56/hour

Performance-based bonuses

Comprehensive medical, dental, vision insurance

Paid time off

Access to DailyPay for early salary access

Engaging company culture

Qualifications

• Fluency in English, German, and French is required.
• At least 1 year of customer service experience is essential.
• Candidates must have a quiet, distraction-free home work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, with performance-based bonuses
• Opportunities for career advancement, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Access to DailyPay for early salary access
• Engaging company culture with various employee resource groups and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluency in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free home work environment
• Strong computer navigation skills and willingness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Candidates from the Oshawa, ON area are preferred, but this is not mandatory

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.