Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent customer service provider in Canada is seeking a customer service representative to provide inbound support and resolve technical issues. The role requires fluency in English, German, and French, along with a high school diploma or GED. Candidates can work remotely in a distraction-free environment, and the position offers a salary of up to $24.56/hour, along with performance-based bonuses and a comprehensive benefits package including medical and paid time off. Commitment to a supportive company culture is emphasized.

Benefits

Performance-based bonuses

Comprehensive benefits package

Paid training and development programs

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, with performance-based bonuses
• Opportunity for career advancement, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, vision insurance, and paid time off
• Access to paid training and development programs to enhance your skills
• Supportive and inclusive company culture with various networking groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issuesTrack, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Candidate from the Oshawa, ON area is preferred, but not mandatory
• Experience in a fast-paced multi-tasking environment

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