Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service company in Canada is seeking customer service representatives fluent in English, German, and French. In this role, you'll provide inbound support, resolve technical issues, and track customer interactions. Key benefits include a salary of up to $24.56/hour, career advancement opportunities, and a comprehensive benefits package. A quiet home work environment and strong navigation skills are required. Experience in customer service is a must, and preference is given to candidates in the Oshawa area.

Benefits

Salary up to $24.56/hour

Performance-based bonuses

Flexible work-from-home arrangement

Comprehensive benefits package

Paid training

Access to DailyPay for early salary access

Qualifications

• Minimum of 1 year of customer service experience.
• Must be able to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Ability to multi-task

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, plus performance-based bonuses
• Opportunities for career advancement, with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits package including medical, dental, and vision insurance, and a retirement savings plan
• Paid training and access to DailyPay for early salary access
• Supportive company culture with diverse networking opportunities

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and proficiency in multi-tasking

How to Stand Out (Preferred Qualifications):

• Candidates located in the Oshawa, ON area are preferred
• Experience with new technologies and eagerness to learn
• A desktop or laptop for testing (work computer may be provided)

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