Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Alberta is looking for customer service representatives to provide inbound support in various languages. This role offers up to $24.56 per hour with performance-based incentives, flexible work-from-home arrangements, and comprehensive benefits including medical and retirement savings plans. Ideal candidates will have a high school diploma, strong multitasking abilities, and a positive attitude towards customer engagement. Experience in customer service is required.

Benefits

Flexible work-from-home arrangement

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Qualifications

• Must be fluent in English, German, and French.
• At least 1 year of customer service experience.
• A quiet, distraction‑free work environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Ability to multitask effectively

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, with performance‑based incentives
• Opportunities for career advancement and personal development within the organization
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
• Inclusive and supportive work culture with networking opportunities in various employee resource groups
• Paid training to ensure success in your role

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction‑free work environment at home
• Strong computer navigation skills and ability to multitask effectively

How to Stand Out (Preferred Qualifications):

• Preferred candidates from the Oshawa, ON area
• Eagerness to learn new technologies
• Experience with remote work environments

#wfh #AutomotiveIndustry #CustomerService #CareerGrowth #DiversityAndInclusion

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