Jobs in Chatham Kent, Kanada

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Twilio is growing rapidly and seeking a Credit and Collection Analyst to join our Accounting team in Mexico. The role will work within the entire Order to Cash cycle and focus on day-to-day duties including collections, accounting, customer account reconciliation, and related bad debt analysis. This position will help support Twilio’s growth efforts globally.

In this role, you’ll:

• Contact clients and discuss their overdue payments.
• Negotiate with clients regarding their overdue payments.
• Respond to customer queries.
• Achieve monthly cash targets while ensuring effective customer satisfaction.
• Identify key areas for change or improvement.
• Commit to nurturing and enhancing Twilio's unique culture, with a focus on continuous improvement through the application of your skills and expertise.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 3+ years of Collections experience.
• Ability to thrive in a fast-paced environment and easily shift between details and the “big picture”.
• Strong data and reconciliation skills, with comfort working with targets.
• Best-in-class customer service skills, with strong communication and negotiation skills.
• Excellent written and verbal communication skills in English.
• Third-level qualification in Accounting, Finance, or a Business-related discipline, or relevant experience.

This role will be remote, based in Mexico City.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.