Account Specialist

Cash Money; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services provider in Canada is seeking a full-time remote Account Specialist. You'll protect the company's portfolio by engaging customers early in delinquency, using negotiation strategies and maintaining accurate records. The ideal candidate will have collections or customer service experience and strong communication skills. This role provides opportunities for growth within a supportive team environment, and salary ranges from $19.75 to $26.00 CAD per hour, in addition to the possibility of monthly bonuses.

Benefits

Monthly bonus potential

Work-from-home flexibility

Growth opportunity within the company

Qualifications

• 1–2 years of collections or customer service experience required.
• Understanding of lines of credit and billing cycles essential.
• Must have excellent communication skills.

Responsibilities

• Negotiate repayment plans with customers early in delinquency.
• Assess customer circumstances and recommend solutions.
• Maintain accurate records of interactions.

Skills

Collections experience

Customer service skills

Financial services knowledge

Negotiation skills

Oral and written communication

Tools

MS Word

Excel

Outlook

Job description

Overview

****Disclaimer: This remote role can be based in British Columbia, Alberta, Saskatchewan, or Manitoba****

If you are looking for more than a job, join Attain Finance (Cash Money/Lend Direct) to start your career!

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation!

When you join Cash Money, you become part of the Attain Finance team, our parent company with multiple brands and store operations across US and Canada. You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the Attain Finance family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.

Why you would love to work at our company:

I embarked on my career as a Recovery Officer at Cash Money in February 2021, following my return from maternity leave during the pandemic. I sought a stable position with growth potential and the flexibility to work from home. By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role within the Recovery Department.

In March 2024, I advanced to the position of Quality Assurance Business Analyst, collaborating closely with both the US and Canadian brands. My contributions include developing new procedures, implementing a new call flow, conducting process testing, and performing daily targeted listening tests to ensure adherence to company policies.

Additionally, I have enhanced my presentation and facilitation skills and have been given a greater voice among the leadership team. I am enthusiastic about continuing my development and growth with Attain Finance.

~ Shannon E. - QA Business Analyst, Attain Finance– Canada

Since joining Cash Money in 2022 as a Recovery Officer, I’ve had the incredible opportunity to grow and expand my skill set. I transitioned into a Team Leader role, where I honed my leadership abilities and was able to guide my team to success. In 2023, I took on a new challenge by joining the Corporate Sales Team, further broadening my expertise, and contributing to Attain's growth. Most recently, in December 2024, I was promoted to Strategic Operations Specialist, where I now focus on streamlining processes and driving operational efficiency. My journey here has been a rewarding experience, and I’m excited to continue contributing to the future success of Attain Finance!

~ Gregory S., Strategic Operations Specialist, Attain Finance - Canada

Responsibilities

The Account Specialist plays a critical role in preventing delinquent accounts from escalating into higher-risk stages. By engaging customers early in their delinquency, this role protects Attain’s portfolio performance while strengthening customer trust. Specialists balance empathetic conversations with firm negotiation strategies, using tools such as deferrals, restructures, and repayment schedules to preserve customer relationships while reducing risk exposure.

• Contact customers to negotiate repayment plans and prevent progression to late stage.
• Assess customer circumstances and recommend appropriate solutions.
• Maintain accurate records of customer interactions in compliance with regulatory and company requirements.
• Escalate complex cases to Senior Account Specialists or Supervisors.

Hours of Operation:

(Eastern Time)

• Monday to Thursday 8AM to 11PM
• Friday 8AM to 8PM
• Saturday 8AM to 4PM

Position:

• Remote - Based in Canada, with a preference for candidates in British Columbia, Alberta, Manitoba, or Saskatchewan.

Qualifications

• 1–2 years of collections, customer service, or financial services experience
• An understanding of lines of credit and how billing cycles work
• Ability to manage high call volumes while maintaining professionalism.
• Excellent oral and written communication skills.
• You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues
• You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
• You have the ability to work in a quiet, private place in your home where you can work without background noise.
• Must be hardwired to your home modem using the provided ethernet cable and be able to meet the minimum work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds).
• Schedule is set up quarterly. You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
• Flexibility to work in a fast-paced, changing environment with tight deadlines.

Measures of Success:

• Delinquency cure rate.
• Promise-to-pay kept ratio.
• Compliance and call quality results.

Job Type: Full Time

Salary: $19.75 to $26.00 CAD + Ability to Earn Monthly Bonus

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience