Senior Account Manager (Ontario & National)

Canadian Association of Labour Media; Canada; Remote; CAD 88,000 - 109,000; Full time

Job summary

A progressive agency in Canada seeks a Senior Account Manager to build and grow relationships with partners in labour and progressive politics. The role involves strategic planning, client relationship management, and advocacy for social justice causes. Candidates should have experience managing senior-level relationships and a passion for progressive issues. The position offers a competitive salary, flexible hybrid working arrangements, and opportunities for professional development.

Benefits

Paid health leave

Health and dental plans

Annual professional development budget

Flexible working arrangements

Qualifications

• 5+ years proven experience managing labour and/or political relationships at the senior level.
• 3+ years experience in business development, account management, or related consulting.
• Proven ability to hold and grow positive, long-term client relationships.

Responsibilities

• Lead account growth and expansion for significant National and Ontario partners.
• Draft long-term, annual, and quarterly plans to meet and exceed goals.
• Advise the CEO on the business landscape and upcoming opportunities.
• Proactively identify opportunities with new and existing partners.

Skills

Labour and political relationships management

Business development

Account management

Excellent communication skills

Problem-solving

Job description

Senior Account Manager (Ontario & National)

WHO WE ARE

Founded in 2009, Point Blank is a national full-service agency working to make better possible by bringing together best practices in traditional advertising, digital, and community organizing. We work with movements and causes we care about, with a particular focus on the labour movement, electoral politics, health care, and issues of economic, social, and environmental justice.

Our team is an incredible group who have all chosen to work at Point Blank for the same reason it was founded: to help progressive organizations build effective tools, winning campaigns, and game-changing movements. We are proud to say we are Canada’s first fully unionized agency.

We work and live on the unceded territory of the Algonquin Anishinaabe and Coast Salish peoples, as well as the Coast Salish territory of the Lək̓ʷəŋən (Lekwungen)/Songhees, Esquimalt, WSÁNEĆ Nations, including the territories of the xʷməθkʷəy̓əm (Musqueam), Stó:lō, səl̓ílwətaʔɬ (Tsleil-Waututh), Sḵwx̱wú7mesh (Squamish) Nations; in Treaty 6 territory, the traditional meeting ground and home for many Indigenous peoples, including Plains and Woodland Cree, Assiniboine, Saulteaux, Niitsitapi (Blackfoot), Métis, and Nakota Sioux peoples; in Treaty 13, the traditional territory of many nations including the Mississaugas of the Credit, the Anishinabewaki ᐊᓂᔑᓈᐯᐗᑭ, the Chippewa, the Haudenosaunee and Huron-Wendat peoples, this land is also home to many diverse Indigenous, Inuit and Métis peoples.

LOCATION
Toronto or Ottawa (remote)

Point Blank is a remote-first workplace, with offices in Toronto and Vancouver. This position must be based in Toronto (GTA) or Ottawa Region (including Gatineau), in close proximity to our major partners.

POSITION OVERVIEW

The Senior Account Manager is responsible for building and growing trusted relationships with some of our biggest partners (clients) in labour and progressive politics, at the staff-level and senior-level, with a focus on National and Ontario partnerships. This position holds a significant portion of our partner base, and is responsible for managing high-value or strategic client accounts.

Your core accountabilities include developing strategies–and meeting targets–for partner acquisition, engagement, and retention. You will hold and deepen key relationships, identify opportunities, propose and pitch new projects, ensure successful in-project experiences, proactively identify and remediate issues, and help set the vision for our long-term work together.

The Accounts Team at Point Blank is extremely driven, proactive, and accountable. They’re the first line of response for partners–expected to advocate on their behalf, meet and exceed their needs, and make things happen. The Senior Account Manager works both independently and as part of a team, and must relate to our core values of Being Accountable, Imagining Better, and Rising Together.

REPORTING

This position works closely with the CEO and reports to the Senior Director of Strategy and Clients.

EQUITY

Point Blank is committed to equitable hiring, development, and promotion with recognition that equity-deserving candidates continue to face systemic barriers to employment. We see immense value in hiring, training and promoting professionals from a wide variety of experiences and backgrounds. Point Blank does not have a minimum requirement for education or training, as the entry requirements and barriers to education are historically discriminatory. We particularly encourage candidates from equity-deserving and under-represented backgrounds to apply. Point Blank does not use AI to review applications; every application is reviewed by a human to ensure that we attain a consistent and equitable hiring process.

WHAT YOU DO

• Lead account growth (new) and expansion (existing) for significant National and Ontario partners.
• Draft long-term, annual, and quarterly plans to meet and exceed our goals, and to define our impact in your sector/region.
• Advise Point Blank’s CEO and Leadership Team on the business landscape and upcoming opportunities for development to aid in their decision making and planning of company strategy.
• Proactively identify opportunities with new and existing partners; drive, develop, and deliver proposals and pitches, and respond to major RFPs.
• Hold and grow key relationships with partners at the senior-level in the contracting phase, during projects and in-between projects.
• Conduct internal sales briefings and work with the team, convening internal subject matter experts to finalize scopes, budgets, proposals & contracts, including reviewing pricing from a client-facing lens.
• Participate in project meetings and debriefs, and review key deliverables to ensure partner and goal alignment.
• Document discussions with leads during client and internal meetings, and provide status updates as required.
• Work within Point Blank’s CRM: create new leads in the CRM and manage lead status updates.
• Play a lead role in developing marketing, budgeting and events strategies to increase our brand reputation, awareness and presence in key spaces.
• Contribute to client case studies and other marketing assets to share stories about our clients’ work.
• Participate in key events, conferences, meetings and other spaces as a trusted ambassador for Point Blank. Generate rapid-response content for key client, social and political moments from events.
• Identify new opportunities to promote and showcase Point Blank and partner impact.
• Lead, support, or participate in key projects to deliver more innovative and impactful work (ie. market research, process development, CRM, prospecting and more).
• Support, train, and mentor other team members.
• Other duties as assigned.

WHO YOU ARE

• You are passionate about and actively involved in the movement for workers rights, social justice, and progressive politics in Canada, and hold key connections in these spaces. You are motivated and driven to meet and exceed business (internal) and partner (external) objectives.
• You are solutions oriented and skillful at problem solving, including managing conflict in professional and constructive ways.
• You believe that better is possible and feel motivated by inspiring others to do the most impactful work.
• You like to think outside the box and enjoy using your creativity to establish new perspectives, strategies, and approaches that have a positive impact on your department and partners.
• You are adaptable and embrace change with grace. You are constantly looking to make things better and invite the participation of others in a collaborative approach.
• You have excellent communication, writing, and presentation skills, with the ability to articulate and sell opportunities to partners.
• You are organized and detail oriented – you understand how to work with key stakeholders to bring all the pieces of a proposal together accurately and on time.
• You are able to consistently demonstrate our company values:
  • Demonstrate “Be Accountable” by: taking responsibility and initiative; being self-reflective and communicative; bringing curiosity before judgment.
  • Demonstrate “Imagine Better” by: inspiring more in ourselves and others; seeking out feedback, learning, and growth; continuing to raise the bar.
  • Demonstrate “Rise Together” by: leveraging our collective strengths and expertise; making space for diverse perspectives; supporting each other to succeed.
  • Demonstrate “Deliver Impact” by: prioritizing client impact and experience; pursuing ambitious, achievable goals; being effective and efficient.

This position requires regular travel throughout the year (4-8 trips per year).

SKILLS & EXPERIENCE

• 5+ years proven experience managing labour and/or political relationships at the senior level. Must have a senior-level understanding of the Canadian political landscape.
• 3+ years experience in business development, account management, marketing, agencies and/or related consulting experience (GR, fundraising, creative, marketing, digital, etc.)
• Proven ability to hold and grow positive, long-term client relationships.
• Deep passion for progressive politics and issues, excitement for supporting the types of clients we work with (politics, labour, NGOs), and willingness to keep up with a quickly changing landscape.

To apply for this role you must be based in Canada and be legally eligible to work in Canada.

This position requires some travel and non-standard work hours and overtime as needed to complete the required responsibilities.

ADDITIONAL ASSETS

Professional fluency in French or other languages. Experience working in tech, advertising, labour or political campaigns sectors.

Why work with us?

Our entire team is committed to social change. We work with causes and movements we believe in – and we have a great time doing it.

We offer annual salary growth, as well as paid health leave and an extended benefits package – including a health and dental plan, and an additional mental health spending account.

Our team has access to an annual professional development budget and training and development opportunities throughout the year.

We offer flexible, hybrid working arrangements. While some in office work may be required for this position, you may elect to work from home at other times.

Our staff are proud members of UFCW 1518 and this position is included in the unit.

COMPENSATION

This role is in Grade 7B of our wage grid which starts at $88,854 and tops out at $108,599, plus $16,000 in potential annual incentive pay, based on achievement of sales targets.