Jobs at Sap in Canada

Bilingual Solution Customer Success Manager - HCM

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

LANGUAGE REQUIREMENT : MUST be fully bilingual in English and French

S-CSMs have overall responsibility for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure consumptions and product usage growth within assigned customers. The focus of this position is twofold, to maximize the value for customers of their investments in SAP HCM cloud products and promote revenue growth and protection.

The S-CSM HCM role is a specialist role within the Human Experience Management domain. The S-CSM HCM role has the responsibility of being the primary point of contact for our customers’ HR stakeholders. This includes HR and IT organizations and stakeholders from multiple levels within our customers’ organizations (from HR administrators and practitioners to C-Suite). The S-CSM HCM role requires knowledge that spans from SaaS to human resources practices.

S-CSMs enable their customers’ long-term success through multiple account management avenues. These are some of the core account management practices utilized.

• Working with customers to develop their roadmaps to improve consumption and maximizing the value of the customer’s subscriptions
• Providing leading practice advice and guidance to customers for operating their SAP HCM cloud solutions
• Understanding customers’ business models, priorities, objectives and goals to identify potential operational and commercial risks as well as expansion opportunities.
• Developing and executing a proactive “customer first” renewal and expansion plan in conjunction with other internal SAP account team members
• Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance and optimized contractual opportunities
• Understanding and leveraging Customer Success services to drive maximum value to customers

• Multiple years’ experience managing customer engagements or customer facing experience
• MUST be fully fluent in English & French
• A self-starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve
• Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.
• Experience in SAP SuccessFactors, other HCM SaaS products, HR, and / or HRIT is not required but highly valued
• Experience developing account management plans and with contract negotiations also is not required but highly valued

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M / F / Vet / Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 118,100 - 255,300 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 432637 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Job Segment: ERP, Cloud, SAP, CAD, Technology, Customer Service, Engineering