Senior Credit & Collections Analyst

Twilio; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading communications technology company is hiring a Credit and Collection Analyst to join their Accounting team. This remote position requires 3+ years of collections experience and excellent communication skills. Key responsibilities include contacting clients about overdue payments and achieving cash targets. With a commitment to diverse experiences, the company fosters a unique culture and offers competitive benefits.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Qualifications

• 3+ years of collections experience is required.
• Ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills in English.

Responsibilities

• Contact clients regarding overdue payments.
• Negotiate payment terms with clients.
• Respond to customer queries regarding their accounts.
• Achieve monthly cash targets while ensuring effective customer satisfaction.

Skills

Collections experience

Data analysis

Customer service

Communication skills

Negotiation skills

Education

Third-level qualification in Accounting, Finance, or Business-related discipline

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the Job

Twilio is growing rapidly and seeking a Credit and Collection Analyst to join our Accounting team in Mexico. The role will work within the entire Order to Cash cycle and focus on day-to-day duties including collections, accounting, customer account reconciliation, and related bad debt analysis. This position will help support Twilio’s growth efforts globally.

Responsibilities

In this role, you’ll:

• Contact clients and discuss their overdue payments.
• Negotiate with clients regarding their overdue payments.
• Respond to customer queries.
• Achieve monthly cash targets while ensuring effective customer satisfaction.
• Identify key areas for change or improvement.
• Commit to nurturing and enhancing Twilio's unique culture, with a focus on continuous improvement through the application of your skills and expertise.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 3+ years of Collections experience.
• Ability to thrive in a fast-paced environment and easily shift between details and the “big picture”.
• Strong data and reconciliation skills, with comfort working with targets.
• Best-in-class customer service skills, with strong communication and negotiation skills.
• Excellent written and verbal communication skills in English.
• Third-level qualification in Accounting, Finance, or a Business-related discipline, or relevant experience.

Location

This role will be remote, based in Mexico City.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.