Senior Account Manager

Swiftly, Inc.; Canada; Remote; CAD 169,000 - 200,000; Full time

Job summary

A leading transit data platform company is seeking a Senior Account Manager to drive customer retention and upsell strategies within mid-sized to large transit agencies. In this role, you will collaborate with various teams to ensure customer success. The ideal candidate has 2-5 years of SaaS experience, particularly in public sector roles, and a proven track record of meeting sales quotas. This position offers competitive compensation and benefits, fostering a mission-driven culture.

Benefits

Competitive salary

Equity compensation

Medical, Dental and Vision

Retirement with Employer Match

Flexible work environment

16 paid holidays

8 weeks paid leave for childbirth/adoption

Qualifications

• 2-5 years of experience in the public sector.
• Track record of meeting sales quotas.
• Ability to communicate value to diverse customers.

Responsibilities

• Develop upsell strategies for transit agencies.
• Manage upsell pipeline from leads to close.
• Collaborate with marketing on customer campaigns.

Skills

Quota-carrying SaaS experience

Organizational skills

Communication skills

Public transportation experience

Persistence

Job description

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

Customer Success at Swiftly

The Account Management team is part of the Customer Success organization at Swiftly and engages with our customers to understand their core challenges and act as a partner in creating the solution. The Account Management team has two north star objectives: retain our customers’ business and grow opportunities within the customer base. The team cares deeply about the problem we’re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition.

We thrive with constraints, getting creative to execute on a variety of deliverables in collaboration with other teams. The Account Management team is guided by Swiftly values – team, communication, feedback, growth, diversity, impact – and often combines several values to solve problems and deliver value to our customers.

The Role

The Senior Account Managers own the commercial aspects of renewals along with the end-to-end sales cycle for upsells in our existing mid-sized to large strategic customers. They are responsible for working closely with Solutions Engineering, Technical Support, Marketing, Partnerships, and Product teams to increase the ‘stickiness’ of Swiftly amongst our customers. AMs help ensure our customers find continued success and measured value in their partnership with Swiftly by expanding their product portfolio.

Account Managers own their own territory of existing customers and are responsible for retention, lead generation for upsell and cross-sell opportunities, and increasing revenue from the customer base. Swiftly has aggressive upsell goals, and we are looking for dedicated professionals who can empathize with the needs of mid-sized to large complex agencies and are committed to the success of the transit industry.

What you'll do

• Develop an upsell/retention strategy for midsize to large complex customer transit agencies
• Own the upsell pipeline from marketing qualified lead to close
• Build your own strategy to drive pipeline development throughout your book of business
• Develop and maintain account plans for key accounts
• Work with marketing to develop customer-focused collateral and execute campaigns
• Achieve/exceed quota expectations
• Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI
• Lead demonstrations/trainings of the full Swiftly platform
• Work with agency decision-makers to identify budget and procurement paths
• Manage competitive and noncompetitive procurement for both upsells and renewals
• Attend conferences, onsite agency visits, and other events to meet customers, build relationships, and move deals forward
• Work collaboratively with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers
• Develop and maintain Success Plans for customer base

What will set you up for success

• 2-5 years of quota-carrying SaaS experience in the public sector
• A track record of meeting and exceeding quota and pipeline expectations
• A strong ability to listen to various stakeholders and synthesize relevant information
• Persistence and the ability to find creative ways to communicate value to customers
• Strong intuition and ability to thrive with minimal direction
• Exceptional organizational skills, with the ability to multitask a high volume of opportunities
• Excellent communication and a proven ability to work cross-functionally
• Experience working with public transportation or passionate about the future of transportation, mobility, and cities

Pay Range

In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represent the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location.

US Salary Range: $117,000 - $190,000 USD

Canadian Salary Range: $169,000 - $200,000 CAD

Beyond the Skills

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company: team, impact, diversity, communication, feedback, and growth.

Benefits

• Competitive salary
• Equity compensation for every employee
• Medical, Dental and Vision
• Retirement with Employer Match
• Flexible Spending Account (FSA)
• Home office setup reimbursement
• Monthly cell/internet reimbursement
• Monthly 'Be Well' stipend
• Flexible PTO with a recommended minimum
• Flexible work environment
• 16 paid holidays, including holidays in months without US national holidays
• 8 fully paid weeks of leave for child birth/adoption

We are a truly mission-driven culture that is set to change the world of transit. We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve. Because we work with public agencies, we participate in E-Verify.