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Senior Manager Airport Terminal Planning and Analytics

Are you ready to take the lead in shaping the future of one of Canadas most unique urban airports Billy Bishop Toronto City Airport is offering a rare opportunity for a bold strategic planner to take the lead for terminal and apron planning at a nationally significant gateway. Reporting directly to the Chief Operating Officer youll lead the planning and development of terminal facilities and apron areas with the freedom to forge infrastructure that doesnt just meet todays needsbut defines the future of passenger experience commercial performance and sustainable design.

This isnt just a job. Its a chance to architect your own legacy : to lead with data and creativity to reimagine how people move through space and to influence a landmark project that balances operational excellence with elevated design. If youve ever wanted the autonomy to turn planning theory into practicethis is your runway.

About the Organization :

Nieuport Aviation owns and operates the passenger terminal at the award-winning Billy Bishop Toronto City Airport. Backed by significant international expertise in managing aviation infrastructure we are committed to world-class customer service at Canadas ninth-busiest airport.

Nieuport is committed to a diverse and inclusive workplace is an equal opportunity employer and does not discriminate based on race national origin gender gender identity sexual orientation protected veteran status disability age and / or another legally protected status.

We encourage applications from qualified candidates and will work to reasonably accommodate applicants accessibility needs throughout all stages of the recruitment and selection Nieuports Accessibility Coordinator for further information By email : by phone : or in writing : 1 Island Airport P.O. Box 2-7 Toronto ON M5V 1A1.

About the Role :

We are seeking a dynamic strategic minded and experienced Senior Manager Airport Terminal Planning and Analytics to lead the planning and development of terminal facilities and apron areas at Billy Bishop Toronto City Airport (YTZ). Reporting directly to the Chief Operating Officer this role is pivotal in ensuring operational efficiency elevated passenger experience and alignment with Canadian aviation standardswhile supporting the airports long-term growth commercial performance and sustainability goals. This position merges technical planning expertise with data-driven decision-making and customer experience strategy.

Key Accountabilities

Terminal and Apron Planning :

• Develop and oversee comprehensive master plans and detailed designs for terminal facilities outlining short-term and long-term projects to optimize passenger flow operational functionality service quality and commercial opportunities.
• Plan and coordinate aircraft parking GSE areas and taxiway connections to ensure safe and efficient apron operations.
• Collaborate with stakeholders on terminal infrastructure upgrades retrofits and expansion initiatives.
• Ensure terminal layouts enhance the passenger journey through intuitive wayfinding minimal walking distances seamless airside / landside connectivity and service level improvements.
• Analyze current and projected passenger demand gate capacity circulation zones and holdroom configurations to align infrastructure with growth forecasts.
• Incorporate sustainability into terminal / apron planning (e.g. energy-efficient infrastructure renewable energy systems LEED standards waste reduction).
• Lead integration of emerging technologies (e.g. autonomous vehicles biometric processing digital signage) into future-forward terminal and apron designs.
• Plan for operational flexibility and resilience to manage irregular operations (IRROPS) surges in demand external disruptions (e.g. weather security).
• Collaborate with Commercial and Concessions teams to optimize retail dining and lounge areas based on spatial data passenger demographics and revenue potential.
• Identify underutilized areas within the terminal for new or expanded revenue-generating and customer service concepts.

Project Management :

• Manage planning projects from concept development through implementation ensuring delivery on time within budget and in alignment with strategic goals.
• Prepare and present planning documents feasibility studies business cases and technical reports to internal and external stakeholders.
• Coordinate with architects engineers and contractors on design intent and execution.
• Work closely with the Program Management Office (PMO) and Engineering during project delivery phases to maintain consistency with original planning vision.
• Support long-term capital investment planning and infrastructure prioritization in alignment with commercial and passenger experience strategies.

Stakeholder Engagement and Alignment :

• Engage airlines ground handlers regulatory authorities (e.g. Transport Canada CBSA) and community stakeholders to align planning with operational and policy objectives.
• Serve as a liaison for terminal and apron planning in regulatory and environmental review processes.
• Prepare and present planning visuals simulation results and analysis material at team meetings with Nieuport and PortsToronto staff as well as airport stakeholders to review projects and provide updates.
• Act as a technical planning advisor across Nieuport departments and a subject matter expert on terminal infrastructure.
• Act as a strategic partner to the COO supporting board presentations and long-range development planning; support briefings business cases and feasibility studies.

Data Analysis and Modeling :

• Utilize simulation software and advanced planning tools (e.g. CAST MassMotion AviPLAN Transoft) to model passenger flows gate utilization and aircraft movements.
• Analyze real-time and forecasted data on passenger volumes dwell times processing times and performance metrics (e.g. OTP baggage wait times) to identify trends inefficiencies and opportunities for improvement.
• Conduct space planning and gate allocation studies to maximize terminal efficiency and aircraft turnaround.
• Maintain specialized databases of planning-related drawings reports and digital assets in collaboration with consultants and internal teams.
• Use data to identify new underutilized or expanded revenue-generating opportunities or customer service enhancements within the terminal footprint. Collaborate with Commercial and Concessions teams to optimize retail food & beverage and advertising opportunities using data.
• Develop data dashboards and visualizations using BI platforms (e.g. Tableau Power BI) to support executive decision-making.

Compliance and Standards :

• Ensure terminal and apron planning activities comply with relevant federal and provincial regulations and standards.
• Stay current on trends in airport planning sustainability practices infrastructure resilience and technology integration.
• Translate evolving regulatory requirements into actionable design and planning decisions.
• Translate aircraft fleet mix and operational gating requirementsincluding aircraft size configuration and servicing needsinto terminal layout gate planning and stand allocation strategies

May occasionally be assigned other duties for training purposes technological changes or emergency response.

Key Qualifications

Education & Certifications :

• Bachelors degree in Urban or Airport Planning Aviation Management Transportation Engineering Architecture or a related field.
• Masters degree preferred (e.g. Urban Planning Airport Development Transportation MBA).
• Certification in project management (e.g. PMP or PRINCE2) is an asset.
• Membership is desired in one or more professional organizations such as :
• Canadian Institute of Planners (CIP)
• International Association of Airport Executives (IAAE)
• Airport Council International (ACI)

Knowledge Skills & Experience :

• 810 years of progressive experience in airport planning terminal operations commercial development or infrastructure consulting.
• Direct experience with Canadian or international airport environments including apron layouts gate scheduling terminal flow and passenger experience optimization.
• Proven ability to lead complex planning and cross-functional projects from ideation to delivery within capital programs and aligned with strategic objectives.
• Deep familiarity with aviation regulations codes and airport design standards (Transport Canada ICAO CARs TP312 NAV Canada NFPA).
• Proficiency in planning modeling and visualization software (AutoCAD AviPLAN CAST Revit ArcGIS Transoft Tableau Power BI).
• Demonstrated ability to analyze and apply operational and commercial data to space planning decisions.
• Strong leadership and interpersonal skills with a capacity to guide multi-disciplinary teams and influence executive-level decisions.
• Excellent verbal and written communication skills with the ability to prepare briefings technical reports and stakeholder presentations.
• Experience balancing long-term strategic priorities with short-term operational demands.
• High organizational capability with the ability to manage multiple priorities in a fast-paced aviation environment.
• Must be eligible to obtain a Restricted Area Identity Card (RAIC).

Work Environment & Conditions :

This position is based at the Billy Bishop Toronto City Airport terminal with time split between office settings and fieldwork at airport terminals apron and construction sites. Office hours though flexibility may be required to work evenings weekends or holidays depending on project timelines.

What We are Offering :

• Competitive Salary Bonus (dependent on meeting annual goals)
• Nieuport Aviation is officially certified as a Living Wage employer by the Ontario Living Wage Network (OLWN)
• RRSP matching (after three months probation period)
• Robust Medical Dental and Life benefits
• Public Transportation or Parking Allowance
• An opportunity to surround yourself with a group of dynamic professionals who are all working towards elevating the experience for the millions of travelers choosing to use Billy Bishop Toronto City Airport located just steps from the City of Torontos downtown area
• A role in an exciting industry!

Required Experience :

Senior Manager

Key Skills

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1

Terminal Manager • Toronto, Ontario, Canada