Help Desk jobs in Canada

Job Title:Linux Support – Backup Admin
Job ID:79577
Location: Toronto, Ontario

What you will be doing:

• Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.

• Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.

• Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.

• Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications.

• Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

• Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.

• Works with other operations personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team.

• Monitors and tracks performance, and addresses any issues.

• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.

• Supports deployment activities, managing implementation issues to resolution.

• Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.

• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.

What you must have:

• 4-6 years exp in Backup.

• Excellent knowledge of TSM, Data Domain, Avamar and Object Storage

For more information about TEEMA and to consider other career opportunities, please visit our website atwww.teemagroup.com