VIP Account Manager - FanDuel Careers

FanDuel; Cambridge; On-site; CAD 74,000 - 92,000; Full time

Job summary

A leading online gaming company is seeking a VIP Manager to enhance customer engagement and satisfaction in Ontario. This role involves coordinating VIP relationships, driving campaign success, and managing budgets. Candidates should have at least 2 years of customer service experience and a solid understanding of the online gaming industry. Competitive salary between $74,000 - $92,000 CAD offered, along with comprehensive employee benefits.

Benefits

Extended medical, vision, and dental coverage

Life insurance

Disability insurance

Retirement program with employer contributions

Paid sick time

Cash bonuses and stock program participation

Qualifications

• Minimum 2 years of experience in high-end customer service field preferred.
• Business to Customer Sales experience preferred.
• Willing and able to work non-traditional business hours.

Responsibilities

• Plan and drive multiple campaigns for partner & VIP satisfaction.
• Liaise with various departments for optimum VIP Player journeys.
• Monitor and report on competitive activities to enhance rewards program.

Skills

Excellent verbal and written communication skills

Data analytics

Understanding of online gaming industry

Organizational and planning skills

Customer service experience

Job description

THE POSITION

Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook. We are looking to recruit a VIP Manager to help coordinate our relationships with our VIP customers in the Ontario market.

As a VIP Key Account Manager, you will report to our Director of VIP for Canada and manage a VIP program which caters to high value customers for our Sportsbook and casino products. Your role is to drive KPI’s by enhancing engagement, satisfaction, and loyalty for the business. This includes creation, execution, promotions, events and budget management.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN

Everyone on our team has a part to play

• Plan and drive multiple campaigns, while maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence
• Commercially focused to ensure priorities are driven based on ROI and Strategic Value
• Liaise with various departments to ensure optimum VIP Player journeys and processes
• Work closely with VIP Director, Marketing and Commercial Teams to create, track and report on monthly and quarterly execution plans
• Regular meetings with internal VIP Operations Teams and Stakeholders to drive new launches and projectsDeliver against company responsible gaming protocols
• Develop and track budgets with VIP Team to ensure fair use of player entertainment budgets for retail
• Establish, monitor and report on goals and KPIs
• Champions a book of business with consistent and meaningful outreach
• Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
• Provide recommendations for new VIP rewards and implement new program features

THE STATS

What we're looking for in our next teammate

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Business to Customer Sales experience preferred
• Experience with and a solid understanding of data analytics; able to identify and recognize trend
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non-traditional business hours
• Travel for this role is expected approximately 25% of the time

PLAYER BENEFITS

We treat our team right. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. FanDuel Total Rewards. *Benefits differ across country and job type.

EEO & ACCOMMODATIONS

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [emailprotected].

The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.

COMPENSATION

The applicable salary range for this position is $74,000 - $92,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand.