Customer Support jobs in United Kingdom

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

We're hiring an Account Manager to work with our in-house team dedicated to Lululemon. In this role, you will lead projects from concept to completion, providing the direction and control required to do this. You will build strong relationships with internal stakeholders and external clients. As the Account Manager, you are the key communicator on the status, risks and challenges of all the project deliverables, inclusive of budget and resource.

What you will be doing:

• Act as the primary point of contact for clients and stakeholders, including cultural partners and designers.
• Facilitate clear and consistent communication between all parties to ensure project objectives and volumes are met.
• Collaborate with other Project and Account Managers on both the client-side and agency-side to ensure seamless project execution.
• Proactively address any potential challenges or roadblocks to maintain project timelines and quality.
• Oversee high-volume traditional production work, ensuring accuracy and adherence to client specifications.
• Maintain high attention to detail to avoid errors and ensure quality standards are consistently met.
• Work as part of a larger Account Management team, particularly as the account grows.
• Support and mentor junior team members as needed, fostering a collaborative and productive team environment.
• Identify and implement efficiencies in current production processes to streamline workflow and enhance productivity.

What you need to be great in this role:

• 5+ years in an Account Management or client-facing role.
• Excellent client engagement skills with the ability to proactively organize and influence clients and build strong and effective working relationships.
• Exceptional account management skills to be the product owner working with the clients.
• Overall responsibility for the successful initiation of the project plan and execution with stakeholders, monitoring progress, controlling deadlines and closure of projects.
• The ability to develop and put forward the best process in tackling data gathering and storing.
• The ability to host clear, efficient and productive intake meetings for differing stages of a project from kick-off, discovery and so on, using a project methodology.
• Great communication skills that are tailored for the recipients.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.

Our values shape everything we do:

• Be Imaginative to push the boundaries of what’s possible.
• Be always learning and listening to understand.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

* indicates a required field