Technical Customer Support Specialist - Remote

Software International; Toronto; Hybrid; CAD 64,000 - 79,000; Full time

Job summary

A leading technology service provider is seeking a Technical Customer Support Specialist for a remote position. The ideal candidate will deliver exceptional customer service and support for a SaaS platform, particularly for cash processing operations. Fluency in English and Spanish is required. This full-time role offers a competitive salary between $70,000 - $85,000 AUD, along with benefits including paid vacation and sick days.

Benefits

3 weeks paid vacation

Stat holidays

Sick days

Qualifications

• Prior experience in cash processing or cash-in-transit industries is a strong asset.
• Excellent verbal and written communication skills.
• Tech-savvy and comfortable with SaaS platforms.

Responsibilities

• Lead onboarding processes for new clients.
• Respond to customer inquiries and resolve technical issues.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Customer service excellence

Problem-solving

Fluent in English and Spanish

Job description

Technical Customer Support Specialist - Remote

About the job Technical Customer Support Specialist - Remote

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Technical Customer Support Specialist - Remote for our IT Financial Services SaaS client for their Australian office.

Role: Technical Customer Support Specialist - Remote

Salary Range: $70,000 - $85,000 AUD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days

Location: remote - client is based in Toronto, ON

Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding aTechnical Customer Support Specialist - Remote to support business in Australia. The head office is based out of Toronto, ON.

Role Overview

Our client is seeking a Technical Customer Support Specialist to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.

Key Responsibilities

• Lead onboarding processes for new clients, including training on system features and functionality.
• Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.
• Respond to customer inquiries and resolve technical issues in a timely and professional manner.
• Provide proactive support to ensure ongoing customer satisfaction.
• Assist with testing and validation of new features or updates to the software.
• Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.

Qualifications & Requirements

• Prior experience in the cash processing or cash-in-transit industries is a strong asset.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills - Fluency in both English and Spanish
• Ability to work independently and effectively in a remote work environment.
• Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.