Customer Support jobs in United States

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Elavon is looking for the next digital sales superstar to join our rapidly growing sales team! As an Elavon Digital Sales Representative, you will become payments advocate for small businesses across Canada. You will help business owners to choose the best option from our suite of payments solutions. You will represent Elavon as you respond to inbound digital web and phone inquiries generated by our internal marketing, national referral partners, and partner relationship teams. The role offers coaching, support and growth and development opportunities. Self-motivated and goal-oriented people are most successful in this role.

The candidate must reside in Canada to be eligible for this role - open as remote throughout Canada

This is a salaried position with a Monday - Friday 12:00pm - 8:00pm (Eastern Time) shift. Schedule requirement may be subject to change.

• Drive sales and revenue growth through digital sales channels


• Respond quickly to inbound sales calls and web leads from marketing sourced channels such as SEO and SEM


• Utilize Salesforce CRM and other tools to manage your sales opportunity pipeline and interactions with prospects


• Use effective discovery methods to understand our prospects business. Consult and recommend the right solution that would fit their business needs


• Develop and maintain a deep understanding of Elavon products and services and marketing activities, and knowledge of competitors’ offerings


• Diligent follow up with prospects in your lead pipeline to identify opportunities to help them solve their payments and business challenges


• Regular reporting, coaching and pipeline reviews with managers


• Collaborate with other teams, including marketing, billing, customer care, operations and others to ensure a positive experience for Elavon customers

• Experience in the payments industry or selling SaaS products considered an asset


• Proven track record in exceeding quota within a sales role, preferably in payments, software (SaaS), or technology


• High energy, confident and comfortable engaging with customers through digital tools and over the phone


• Coachability – you seek feedback that will improve your performance


• Ability to react quickly to change, adapt to new processes, and learn about new product offerings


• Ability to sell to prospect’s using a consultative sales approach


• Excellent communication and interpersonal skills (verbal and written)


• Experience managing a sales pipeline


• Strong desire to contribute to the growth of an innovative company


• Experience using Salesforce.com or another CRM, and Microsoft suite of office products


• Proven track-record of successful negotiating and closing sales in a fast-paced environment


• In addition to the base salary, this role also qualifies for a monthly sales incentive plan.


• Written and verbal proficiency in French is highly preferred

• Minimum 1 year inside sales experience with a proven track-record of successful negotiating and closing sales in a fast-paced environment.


• Post-secondary degree or diploma in Business or a related field, or equivalent work experience.

The salary range listed below is inclusive of the business line incentive and commission plan, targeting overall compensation.

Consistent with Elavon\'s commitment to AODA best practices, if you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request through one of the methods listed below:

Email: accessibility@elavon.com; Phone: 416-640-2640 x617232; Mailing address: Attn. Human Resources – Accessibility, Elavon Canada, 4576 Yonge Street, Toronto, ON, M2N 6N4

These options are reserved for individuals who require accommodation due to a disability. Information received will be routed to a specialist who will provide assistance to ensure appropriate consideration in the application or hiring process. Please note that specialists will not have access to existing profiles in the database and will not be able to provide any application status updates.

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family

Posting may be closed earlier due to high volume of applicants.