Customer Services Representative (Supply Chain)

TEEMA Solutions Group; Kitchener; On-site; CAD 45,000 - 55,000; Full time

Job summary

A dynamic staffing agency in Kitchener is looking for a Customer Service Representative to support assigned customers and manage orders. The ideal candidate has 3–5 years of experience in customer service, strong communication skills, and is comfortable with SAP and Microsoft Office. This contract position runs until February 28, with potential for extension.

Benefits

Hands-on experience

Supportive team environment

Qualifications

• 3–5 years of customer service experience, ideally in supply chain or B2B/B2C.
• Strong communication, collaboration, and problem-solving skills.
• Comfortable with SAP, AS400, and Microsoft Office.

Responsibilities

• Be the go-to contact for assigned customers.
• Process orders and purchase orders.
• Work with sales and supply chain to resolve inquiries.

Skills

Customer service experience

Communication skills

Problem-solving skills

Collaboration skills

Tools

SAP

AS400

Microsoft Office

Job description

Looking for a fast-paced, customer-focused role where your attention to detail and people skills shine? Join us as a Customer Service Representative on a contract basis in Kitchener!

What You’ll Do:

Be the go-to contact for assigned customers, keeping them informed and supported.

Process orders and purchase orders (POs)—ability to read quotes and POs is a plus.

Work with sales, supply chain, and internal teams to resolve inquiries and complaints quickly.

Spot opportunities to improve processes and support cross- or up-selling.

Participate in small projects and mentor new team members when needed.

What You Bring:

3–5 years of customer service experience, ideally in supply chain or B2B/B2C.

Strong communication, collaboration, and problem-solving skills.

Comfortable with SAP, AS400, and Microsoft Office.

Self-starter who thrives in a team environment.

Why You’ll Love It:

Gain hands-on experience in a supportive, team-oriented workplace.

Contract runs until Feb 28, with a chance for a short extension.

Make an impact by keeping customers happy and operations running smoothly!