Remote Call Centre Specialist — CMMS & Customer Care

Black & McDonald; Markham; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading service facility provider is seeking a Centralized Call Centre Representative to work remotely in Markham. The ideal candidate will have 2-3 years of experience in customer service and be proficient in Microsoft Office. This role requires effective communication skills and the ability to manage customer inquiries efficiently while maintaining the CMMS database. A flexible work schedule is essential, and the company encourages applications from diverse candidates.

Qualifications

• 2-3 years of related call centre, customer service, or dispatching experience.
• Proficient in Microsoft Office including Excel, Outlook, and SharePoint.
• Ability to type a minimum of 50 WPM accurately.

Responsibilities

• Answer telephones and handle customer inquiries.
• Maintain CMMS database including equipment history and status.
• Document all call information according to standard operating procedures.

Skills

Communication

Problem-solving

Customer service

Time management

Tools

Microsoft Office

JD Edwards

Job description

A leading service facility provider is seeking a Centralized Call Centre Representative to work remotely in Markham. The ideal candidate will have 2-3 years of experience in customer service and be proficient in Microsoft Office. This role requires effective communication skills and the ability to manage customer inquiries efficiently while maintaining the CMMS database. A flexible work schedule is essential, and the company encourages applications from diverse candidates.