Supervisor jobs in United States

This role is ideal for someone with strong mechanical knowledge—especially in diesel systems—paired with excellent customer service skills and supervisory experience.

• Supervise evening shift operations and coordinate employee schedules.
• Oversee inspection and servicing of heavy equipment, vehicles, buses, and cars.
• Provide exceptional customer service and act as a liaison between shop staff and clients.
• Ensure safety, quality, and efficiency standards are met across all tasks.
• Lead and support a team of evening shift employees, providing guidance and accountability.
• Communicate effectively with day shift leadership to ensure continuity across shifts.
• Maintain accurate records and reports related to shop activities and inspections.
• Oversee technical teams in the installation, maintenance, and repair of equipment.
• Plan and coordinate technician schedules and resources to ensure timely repairs.
• Provide coaching, conduct evaluations, and identify professional development opportunities.
• Offer first-level technical support and resolve complex issues quickly.
• Supervise the effective use of equipment and materials while ensuring safety and efficiency.
• Communicate effectively with customers regarding repair progress and satisfaction.
• Contribute to process improvements by adjusting methods to meet customer and company goals.

• Prior customer service experience in a shop or service environment.
• Mechanical knowledge, especially with diesel engines and heavy equipment.
• Experience supervising employees in a manufacturing or shop setting.
• Strong organizational and communication skills.
• Ability to work independently and lead a team during evening hours.

• Intermediate level of relevant work experience in a technical field, including team leadership experience.
• Experience managing personnel in a technical or shop environment.
• Knowledge of heavy-duty on-road vehicle mechanics and/or client products.
• Strong teamwork skills and ability to foster accountability within a team.

• Advanced diagnostic and troubleshooting skills for hardware and software failures.
• Ability to analyze warranty eligibility and manage claims.
• Proficiency in documenting repair and maintenance processes.
• Skilled in using specialized electronic tools for diagnostics and maintenance.
• Strong communication skills to adapt technical information for various audiences.
• Conflict resolution and customer satisfaction management.

• College, university, or equivalent degree in a relevant discipline, or equivalent experience.
• Licensing may be required for compliance with export controls or sanctions regulations.

• Experience inspecting and servicing commercial vehicles or fleet equipment.
• Familiarity with branch shop operations and customer-facing service roles.
• Background in both mechanical work and customer service.