Remote Customer Service Associate - 3-Month Contract (Path to Full-Time)

Pearl West; Remote; CAD 30,000 - 60,000; Full time

Job summary

A fast-growing eCommerce company is hiring Customer Service Associates for a remote position on a 3-month contract. The role requires at least 2 years of customer service experience and excellent written English. Responsibilities include responding to inquiries, handling orders, and maintaining customer records. Opportunities for full-time employment and promotion based on performance are available.

Benefits

Fully remote role

Performance-based incentives

Opportunity for promotion

Qualifications

• Minimum 2 years of customer service experience, with at least 1 year in non-voice support.
• At least 40 words per minute typing speed with high accuracy.
• Can manage multiple tickets and maintain quality under pressure.

Responsibilities

• Respond promptly to customer inquiries via Freshdesk.
• Handle order updates, returns, exchanges, and refunds.
• Maintain accurate customer interaction records.

Skills

Non-voice customer service experience

Excellent written English

Ability to handle multiple tickets

Tools

Freshdesk

Zendesk

Job description

A fast-growing eCommerce company is hiring Customer Service Associates for a remote position on a 3-month contract. The role requires at least 2 years of customer service experience and excellent written English. Responsibilities include responding to inquiries, handling orders, and maintaining customer records. Opportunities for full-time employment and promotion based on performance are available.