Customer Support jobs in Canada

At Ema we are building the world’s largest agentic AI platform. We are on a mission to 10x workforce productivity by helping enterprises build and deploy their own AI employees. We are backed by marquee investors (Accel, Prosus, SCB10X, Hitachi Ventures, Sozo Ventures to name a few) and have raised over $60M+ till date. Our founders (Surojit Chatterjee and Souvik Sen) have deep experience in building and scaling products from their stints at Google, Coinbase, Flipkart and Okta.

• Product Knowledge: Deep understanding of product offerings and their real-world applications, particularly in AI technologies, enabling effective communication of value to potential customers.
• Sales Expertise: Proven track record in building positive relationships, prospecting, and negotiating high-value deals with senior executives. Experience generating pipeline through cold calling and prospecting.
• Interpersonal Skills: Strong communication and interpersonal abilities, with the capacity to be personable yet persistent, adapting your approach to different customer needs.
• Technical Acumen: Effective combination of selling skills and technical understanding, focusing on strategic thinking, problem-solving, and value creation tailored to each unique client.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a high level of flexibility and the capacity to adapt to changing priorities and overcome challenges.

• Lead Generation: Responsible for outbound prospecting, generating new leads, and developing comprehensive strategies to expand the company’s presence within targeted institutions or regions.
• Client Engagement: Build and nurture relationships with key executives, engage in high-level conversations across various industries, and drive new business through creative prospecting and tailored sales approaches.
• Pipeline Management: Develop, maintain, and track a robust pipeline of qualified leads, managing accounts through the sales stages and converting prospects into paying customers.
• Negotiation & Deal Closing: Work closely with internal teams to negotiate pricing, terms, and contracts with clients, ensuring alignment with business goals and successfully closing enterprise contracts.
• Market Strategy: Stay up-to-date on market trends, industry dynamics, and customer feedback, ensuring the continued refinement of processes and sales strategies.

• Communication Skills: Excellent interpersonal skills; ability to compellingly articulate product offering to audiences with varying levels of technical skill and seniority.
• Consistent Success: A proven track record of closing large-scale enterprise deals ($250k+), meeting or exceeding ambitious sales targets.
• Adaptability & Learning: An eagerness to continuously learn, especially in the AI and technology space, with a proactive approach to developing new skills.
• Collaboration: A strong ability to work across teams, influence without direct authority, and build solid relationships with both internal and external partners.
• Customer Focus: A deep understanding of customer needs, with the ability to navigate complex procurement processes and tailor solutions that drive value for each unique client.

• Experience: 2+ years of outbound sales experience, focusing on closing net new business, and a history of hitting quarterly and yearly sales targets. Proven success in closing deals of $500k or more.
• Communication Skills: Excellent written and verbal communication abilities, with experience articulating complex concepts to diverse audiences.
• Sales Tools Proficiency: Familiarity with LinkedIn Sales Navigator, Hubspot, and other CRM or sales tools.
• Analytical Mindset: An avid learner of technology who can learn the basics quickly and apply them to business situations. Ability to interpret data and make data-driven decisions to refine sales strategies and improve performance.
• Startup Resilience: Resilience and ability to thrive in a dynamic, fast-paced startup environment.

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.