Bilingual Customer Care Specialist – French/English

Dentsply Sirona; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading dental technology company is seeking a Bilingual Customer Care Representative to provide exceptional service to customers in Canada. This role involves supporting dental professionals, managing customer requests, and sales-related activities in both French and English. Ideal candidates will possess strong communication skills and a minimum of 2 years in customer service. Join us to make a positive impact on customer care in the dental industry.

Benefits

Professional development opportunities

Supportive work environment

Qualifications

• 2+ years of experience in Customer Service with upselling activities preferred.
• Experience in resolving conflicts.
• Cross Functional team/Project Management experience is a plus.

Responsibilities

• Provide strong customer support in French and English.
• Handle inbound/outbound calls with dental professionals.
• Enter orders accurately and timely.
• Prepare and process RMAs and exchanges.
• Maintain account integrity and customer profiling.

Skills

Bilingual in French and English

Interpersonal communication

Problem-solving skills

Organizational skills

Customer orientation

Education

University Degree

Tools

Salesforce

Microsoft Office (Word, Excel, PowerPoint)

Job description

A leading dental technology company is seeking a Bilingual Customer Care Representative to provide exceptional service to customers in Canada. This role involves supporting dental professionals, managing customer requests, and sales-related activities in both French and English. Ideal candidates will possess strong communication skills and a minimum of 2 years in customer service. Join us to make a positive impact on customer care in the dental industry.