Customer Success jobs in Canada

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Who We Are:

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for unconventional thinkers who appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

The Global Director of Business Operations is responsible for leading and optimizing the worldwide sales operations function, ensuring alignment between sales, marketing, sales enablement, and customer success. This role drives strategic planning, sales process excellence, operational efficiency, and data-driven decision-making across global regions. The position reports to the VP of Business Operations.

Strategic Leadership

• Develop and execute a global sales operations strategy aligned with overall business goals
• Partner with senior sales leadership to set sales priorities, and go-to-market plans.
• Drive global consistency while enabling local/regional sales effectiveness.

Sales Performance & Forecasting

• Own the global sales forecasting process; ensure accuracy, predictability, and transparency.
• Monitor performance against KPIs, quotas, and pipeline metrics, recommending corrective actions.
• Provide executive-level reporting and insights to support strategic decisions.

Process & Enablement

• Design and implement scalable sales processes, methodologies, and best practices across regions.
• Collaborate with sales enablement teams to ensure training, onboarding, and tools drive productivity.
• Improve deal management, pipeline visibility, and forecasting discipline.

Systems & Tools

• Oversee the global sales tech stack (CRM, analytics platforms, forecasting tools).
• Partner with IT and business systems teams to ensure adoption, integration, and innovation.
• Evaluate emerging technologies to enhance sales productivity.

Revenue Operations & Alignment

• Manage pricing governance, discounting policies, and contract processes.

Team Leadership

• Build, lead, and mentor a high-performing global sales operations team.
• Foster collaboration across geographies, cultures, and functions.
• Establish a data-driven, performance-oriented culture.

Qualifications

• 12+ years of experience in sales operations, revenue operations, or related commercial functions.
• 5+ years in a global or senior leadership role.
• Proven track record in driving sales process improvements, forecasting, and pipeline management at scale.
• Strong understanding of enterprise B2B sales models (SaaS, technology, or multinational industries preferred).
• Deep expertise with CRM platforms (e.g., Salesforce) and sales analytics tools.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to operate at both strategic and hands-on levels in a fast-paced, global environment.
• Bachelor’s degree in Business, Finance, or related field (MBA preferred).

SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provides the tools organizations need to mobilize their operations and optimize their mobility investments.

SOTI extends secure mobility management to provide a flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to the market. We offer careers with #EndlessPossibilities.

What are you waiting for? Apply today!

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If you want to bring your ideas to life, apply at SOTI today. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.