Remote Customer Success Specialist

ForgeFit; London; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading fitness equipment provider is seeking a Remote Customer Service Specialist to ensure a smooth customer experience. This role involves responding to inquiries, resolving issues, and maintaining accurate records. The ideal candidate has over a year of experience in customer service and possesses strong communication skills. Join a supportive team and help make a positive impact in the fitness industry.

Benefits

Competitive hourly pay

Comprehensive health benefits

100% remote work

Ongoing training opportunities

Qualifications

• 1+ years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Track and resolve issues quickly by collaborating with teams.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Tools

CRM software

Job description

A leading fitness equipment provider is seeking a Remote Customer Service Specialist to ensure a smooth customer experience. This role involves responding to inquiries, resolving issues, and maintaining accurate records. The ideal candidate has over a year of experience in customer service and possesses strong communication skills. Join a supportive team and help make a positive impact in the fitness industry.