Remote Customer Success Manager – Healthcare Growth

Ekwa Marketing Inc.; Mississauga; Remote; CAD 60,000 - 80,000; Full time

Job summary

A digital marketing agency specializing in healthcare is seeking a Customer Success Manager to maintain client relationships and support their growth. The ideal candidate will have excellent communication skills, a customer-centric mindset, and a background in online marketing. Join a remote-first environment dedicated to transforming healthcare practice outcomes for clients in a collaborative team setting.

Qualifications

• Minimum of 2 years of work experience in a customer-facing role.
• Background in online marketing and SEO is highly desirable.

Responsibilities

• Maintain client relationships and proactive communication.
• Collaborate with clients to create personalized success plans.
• Run quarterly business reviews for key stakeholders.
• Manage account health and retention processes.
• Drive client growth opportunities.

Skills

Relationship building

Written communication

Verbal communication

Customer-centric mindset

Organizational skills

Time management

Results-driven

Problem-solving

Education

Post-secondary education or equivalent experience

Job description

A digital marketing agency specializing in healthcare is seeking a Customer Success Manager to maintain client relationships and support their growth. The ideal candidate will have excellent communication skills, a customer-centric mindset, and a background in online marketing. Join a remote-first environment dedicated to transforming healthcare practice outcomes for clients in a collaborative team setting.