Customer Success Representative

Fine Sight Solutions; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A growing customer service firm in Mississauga is seeking a Customer Success Representative to manage daily communications with customers and identify needs for potential leads. This role is crucial for building strong client relationships and ensuring satisfaction. Candidates should possess excellent communication and problem-solving skills, as well as a willingness to work full-time in a collaborative environment. Outstanding performers may have opportunities for advancement.

Qualifications

• Highly developed communication skills (written and verbal).
• Proficiency in customer service orientation.
• Experience in achieving and exceeding goals.

Responsibilities

• Track and document all interactions with customers and leads.
• Maintain consistent contact with current customers and potential leads.
• Research and problem solve client issues through collaboration.
• Attend training sessions to enhance success levels.
• Build meaningful relationships to ensure client satisfaction.

Skills

Communication skills

Problem-solving

Customer service skills

Education

Bachelor’s Degree or 1-3 years of customer service experience

Job description

Overview

The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor in order to thrive in our firm. Once proficiency is shown consistently from the Customer Success Representative, the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach.

Essential Responsibilities

• Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
• Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
• Research and problem solve client issues by networking with other Customer Success Representatives who have seen success within the realm of the issue you are having
• Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
• Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Preferred Qualifications

• Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
• Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
• Must be able to work a full-time schedule for this particular role
• Demonstrated consistency in achieving and exceeding goals a and strong customer orientation

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